• IMPORTANT: The notes below refer to software licenses that used to be available for sale via BlueSnap. Our software is now sold via the Apple, Microsoft and Amazon App Stores and we no longer sell software licenses directly.
• IMPORTANT: Purchases made using Paypal as your means of payment are always made by Paypal in USD and you will be charged by Paypal a small currency conversion / fixed fee if you do not have a USD Paypal account - this Paypal fee is not shown on the order form. To indicate that the transaction is in USD, if you do select a currency other than USD then the USD price of the software is shown in brackets e.g. £32.51 (39.99 USD).
• Intermorphic Secure Online Store: Hosted for us by well respected BlueSnap (formerly Plimus). For BlueSnap help refer to the BlueSnap Customer Support Gateway.
• Windows Software: Our Web store sells only licences for our Windows software. The latest version of that Software itself is always downloadable from the relevant product pages. To purchase licenses for versions of our apps for other platforms see the relevant App Store links.
• 30 day Windows Desktop trial software: Our Noatikl, Mixtikl and Liptikl software products for Windows are all full save trial versions: after 30 days you are not licenced to save with the software unless you first purchase the relevant licence and then unlock it with the Product Key you are sent.
• 'Free Mode' Windows software: Our Wotja X software for Windows functions in 'Free Mode' until you purchase the relevant licence and then unlock it with the Product Key you are sent.
• End User Licence Agreement (EULA) links: You can find links to all the various product EULAs here: Product EULAs
• Performance Licences: With respect to use of our software for installations, please check the terms of the relevant EULA which, for commercial use, require you to purchase an additional, separate license.
• Desktop Versions and Updates: Customers who purchase from our webstore a License for Version "n" (where n is a number) of a Desktop Software will be entitled to use for free (and be licensed for) any updates we make available for download via our website for that version of the software (i.e. V2.x updates for the V2 version).
• Sales Taxes: All prices include sales taxes.
• Support: See our support policy.
• Extras: When you purchase our tools you also get our eternal gratitude, and you will know that you have encouraged us to continue their development!
• Coupons: Only applicable to the Intermorphic Web store and only one coupon (where available and we are running special offers) can be entered per order. :)

For support related your *purchase* of a Licence, see the BlueSnap Customer Support Gateway.

For support related to *using the app*, see our Support Policy and the links that follow.

Yes. The Product Keys are the same for both 64-bit and 32-bit versions, where available (noting that our new releases no longer offer 32-bit support), but please also refer to the EULA.

You should get email confirmation of your purchase soon after purchasing, and by that we means seconds, minutes or possibly (rarely) a few hours - and not days (but we have on only 2 occasions in the last 2 years bizarrely seen this kind of delay for a Paypal purchase!). In the email(s) will be the relevant Product Key(s).

If for some reason you do not receive your email, or the email is missing the Product Key PLEASE do contact us so we can sort it out for you. Very occasionally BlueSnap [formerly called Plimus] (our store partner) has had problems sending out the emails, so if you have got a problem, we want to assure you that we will sort it out for you as soon as we can!

If you have purchased one of our tools from our Web store, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:

• Close all instances of our software (including sequencers using our plugins).
• Open the version of software for which you have purchased a license (e.g. Standalone, or specific Plugin variant), select Help > Product Key and enter your Customer ID, Order ID and Product Key. We recommend you copy and paste the Product Key and do not try to type it in.
• Once entered, close the software and restart it.
• Tip: Do not have any spaces at the end of the Product Key ... or at the start.
• Problems copying/pasting Product Key?
  • Mac - To paste on the Mac, you must:
    • Right-click in the text box, OR Control-click in the text box
    • ... then select 'Paste' from the pop-up menu
    • Alternatively, click in the text box, and press Cmd-V / Applekey-V (the paste shortcut).
  • Windows - To paste on Windows, you must :
    • Right click in the text box
    • ... then select 'Paste' from the pop-up menu
    • Alternatively, click in the text box, and press Control-V (for paste).
  • We have also had problems reported from Mac users with Microsoft Entourage. The issue is that the Product Key is not being treated as plain text. Try this:
    • run TextEdit (you'll find TextEdit using Finder in the Applications folder)
    • copy the values from Entourage
    • paste the values into TextEdit (where it is set-up to be plain text, *not* RTF format!)
    • copy each value you need from TextEdit
    • paste into noatikl...!
• Tip: If you are still having problems, please contact us and let us know the version numbered displayed in Help About (as well as OS version, how much free disk space you have, how much RAM do you have, the format of your hard disk [e.g. FAT32]).

If you are having problems getting the Product Key accepted the most likely reason is that you have a space in front of or after the Product Key in the the Product Key field (there should be no space). Also, note that you have to enter the Product Key into each product you wish to use (i.e. Standalone or Plugin).

Note: If you're running on Windows, and find that Liptikl, Mixtikl or Noatikl don't save their license key when you close the application, use the Windows option to run the program using "Run as Administrator". Enter and save your registration details. Restart the application normally: it should now be fine. If you've got trouble saving the license key for Noatikl or Mixtikl VSTi, you should run the host application (e.g. Reaper) as Administrator, set your license key details, then close the application and restart it normally.

We strongly recommend backing up your content before removing an app from your iOS device, but you are here as you probably did not do that.

You can get your files back if you made an iTunes backup at some point, a backup that contains your Mixtikl/Noatikl files. You need to get the Mixtikl/Noatikl files you want from that backup and copy them off the device. Then, you need to copy them back again. Note that IAP purchase keys are also stored in a backup, but these can be more easily recovered via a Restore in the Mixtikl Store or Noatikl Store, as relevant.

The way an iTunes Restore works is that ALL data in the backup is restored to your device, so if you are restoring an old backup (say something from 3 months ago), it will overwrite everything that you have on your device today. So proceed carefully.

This is the order in which you need to do things (but we are not liable if anything goes wrong!):

• Back up your device to iTunes now (see: http://support.apple.com/kb/HT1766), to create a TODAY backup of you devices as it is today - and make sure you can see that this backup is there (see: http://support.apple.com/kb/HT4946).
• Restore your device from an OLDER backup, that you think contains your files
• Follow the Copy Out (from Device) instructions from here to create backup copies of your IM App files to your computer.
• Restore your device to your TODAY backup.
• Follow the Copy In to Device instructions from here to copy your IM App files back onto your device.
• Open your IM App and you should be able to access the files you have just copied on to it!

Yes you can! Follow these instructions:

• Install Wine from your normal Linux package installer.
• Download the Liptikl / Mixtikl / Noatikl etc. zip for Windows as required.
• Extract the downloaded zip file to your system.
• Run the relevant setup.exe program using Wine Windows Program Loader (right-click on the file, select the appropriate option...) ...
• Ignore any install-time warnings you see about registering the Mixtikl browser plugin.
• Run the standalone application - you can find this from menu Wine -> Programs -> Intermorphic (Mixtikl/Liptikl/Noatikl), or at .wine/drive_c/Program Files/intermorphic/mixtikl/mixtikl.exe (for example).
• It should all work just fine! Noatikl however: to get output from Noatikl, will require you to configure your Linux MIDI configuration to suit - this is entirely up to the user to figure-out! See http://wiki.winehq.org/MIDI for outline instructions....
• If you try out the Liptikl, Mixtikl or Noatikl trial versions and then decide you like it and want to continue using it - please buy a license from us! :).
• NB: Files are are saved to e.g. ~/intermorphic/mixtikl/paks/User_Content/abcdefg.mixtikl

You can do this via the BlueSnap Customer Support Gateway.