We try as hard as we can to make our apps stable. If this app does crash on you, please do send us a crash log so that we can investigate and try to fix the problem (for all users). The crash log files all start with the app name, and have an extension "crash". They are text files that we can read, and give us useful information in tracking-down a crash.
Please send the text in them to us via our feedback form, and don't forget to tell us what you were doing when you had the crash! Hopefully we will be able to fix the crash in the next update.
How to find the crash logs for the iPhone, iPod Touch, or iPad version:
Note: Also refer to this article.
- Sync your device to iTunes. This will copy the crash
logs automatically from your device to your computer.
- You'll find the relevant app crash logs on your computer in one of the following
(the tilde ~ in the pathname is a shortcut for your user account name.
To find the log file, open ~/Logs/CrashReporter/MobileDevice/ in the Finder
- Note: You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).
e.g. /Users/jdoe/Library/Logs/CrashReporter/MobileDevice/John Doe’s iPhone/Tiklbox_2013-01-29-200048_John-Does-iPhone.crashi
Windows 7, Windows Vista:
<drive>:\Documents and Settings\<YOUR_NAME>\Application Data\Apple