1. General Principle:

   We are a small, niche app developer. We work hard to make our apps stable and to create User Guides and FAQs to make them easy to get to grips with. We also try to supplement that material with Tutorial Videos. Our Fullgrade business model means that we are unable to provide response support for retired/archived apps (sorry).

   Any support resources below that entail us providing a response to you are primarily for:

   • Pre-sales enquiries
   • Customers with an active Subscription to one of our Subscription apps or who have purchased one of the currently available versions of our Paid-for apps; and
   • Bug Reporting/ Feedback
2. Primary Support:
   • For our currently available apps: We provide regularly maintained App User Guides and App FAQs, linked below. See also our Tutorial Videos. If something is missing or not clear, please contact us to let us know and we will try to address it as soon as we can!
   • For older and archived apps: We no longer further update the guides or FAQs related to those.
3. Pre Sales:

   Where possible, we aim to provide free-to-use versions of our current apps locked in some 'Free Mode' with a Free Mode Feature Set. Free Mode lets you get a feel for the what the app can do and to check that it works as you want on your device. You can do a lot in Free Mode and it may even be all you want or need. You can use the app for as long as you like in Free Mode. Our hope is that you will like the app enough to at some time purchase a Subscription (as available) or a Paid-for version.

4. Contact Us on Social Media:

   For most things other than support please get in touch with us via social media.

5. Bugs:

   If you have found a bug, then please do send us details of that via our contact form.

6. Feedback/Suggestions:

   Please send these only via our contact form.

7. Last Resort:

   If you are completely stuck with a currently available app, have checked the resources above and are still stuck, then as a last resort do contact us via our contact form and we will try to respond as soon as we can (but it might be a while). If you do need to contact us in this manner we much prefer you to get in touch via the support form rather than via email (if we need you to send us things via email, e.g. crash reports, screenshots etc. we will then let you know).

8. Not provided:

   We're just a two man team and so don't provide "live" telephone or online chat support.

Generative Music System

• User Guides:
• Latest Version: 10 Jan 2019 - 19.0.9 
• V19 App Range
• FAQ
• Release History & Older Resources
• Videos

Intermorphic Music Engine 19

• User Guide
• PDF

Intermorphic Sound Engine 19

• User Guide
• PDF

Intermorphic Text Engine 19

• See Wotja 19 User Guide

Add-on Content Paks

• Info
• User Guide
• PDF
• Download FREE Paks

See the Wotja FAQ.

Firstly, thank you for your support and for being a fan or a superfan - it means a lot to us.

We have always tried to price our apps competively for what they are and for the many years of work that have gone into them. We do that in the hope that we can reach more people.

If you would like to help us or give a little more there are a couple of options you might wish to consider:

1. Helping out: It would help us a lot if you could talk about Wotja on social or other media and share some of the things you make. If you could leave nice reviews and ratings, too - those always help, too!
2. Taking out an 'Unlocked' subscription: If you are likely to wish to continue using Wotja as it develops over the years, then instead of purchasing a paid-for annual version you might consider getting the subscription version (iOS/macOS only) and taking out a low cost (and easy to cancel) monthly 'Unlocked' subscription. The benefit to you is that subscriptions work out a little bit cheaper than every year purchasing an annual version. From our side we get to know we have regular customers and in the second and following years of continued subscription we get about the same in terms of revenue as we would get from paid-for versions.
3. Giving a little more: If you can afford to pay just a little bit more then you have the following options:
   1. Fans: Consider taking out an 'Unlocked' subscription above AND also purchasing an annual version (we tend to have offers on those towards the end of the year).
   2. Superfans: In addition to 1 or 2 above, superfans might also consider taking out one of the monthly low cost (and easy to cancel) 'Long Play' subscriptions (see our 'Tip Jar' rationale here: FAQ: Specialist 'Long Play' In-App Subscriptions - what were they and who were they for?).

Any of the above options would help us a lot. You would know we would also be immensely grateful, too.

Anyhow, those are just a couple of suggestions. Thanks again for your support!

Current Apps for 2019

Note: We operate a Fullgrade model for Paid-for apps. See our Support Policy.

• Wotja V19 for Windows, macOS, iOS, Android
• Wotja Pro 19 for Windows, macOS, iOS, Android
• Wotja Box 19 for Windows, macOS, iOS, Android
• Wotja Go 19 for Windows, macOS, iOS, Android

Fullgrade Model for Paid-for Apps

Our apps all have a Major Version, be they Paid-for or Subscription apps; in 2019 that Major Version number is 19.

Continued app development and support all have to be paid for in one way or another, which is why in 2012 we realised it was time to change our business model. We decided the following:

• We would no longer sell Major Version 'Upgrades' for Paid-for apps.
• We would sell Major Version Paid-for apps as NEW APPS and at a lower 'Upgrade Price' instead of a higher initial 'Full Price'.

For our Paid-for apps we refer to this hybrid approach a 'Fullgrade' model

• You can decide to purchase a NEW Paid-for Major Version whenever you want.
• You will know you are getting a good deal as Paid-for apps are at 'Upgrade' pricing.
• You get a NEW Paid-for app that does not overwrite or interfere with your existing Paid-for app.
• You can get free 'updates' to your Paid-for app during the course of its Major Version product cycle (i.e. V19.X in product cycle V19).
• We provide support for all our current apps whilst they remain available for sale.

The alternative to purchasing a Paid-for version is of course to get the Subscription version (where available) and keep an active Subscription for the relevant tier. The Subscription version will always get updated so that it is at the latest Major Version.

Why did we move to a Fullgrade Model for our Paid-for Apps?

Even though we lose out on the initial 'revenue blip' we did it because:

1. We now sell our Paid-for apps only via App Stores. These do not let us know who our customers are which makes it impossible to support the older paid upgrade model. A 'Fullgrade' approach keeps things simple, clean, clear and easy for a customer to manage - if you don't want the next Major Version, then just don't buy the new Paid-for app (or get a Subscription instead)!
2. New customers can get our apps at a lower cost than they otherwise would have done.
3. For development purposes we can focus on and operate an annual Major Version product cycle and provide regular updates during that cycle.
4. For support purposes we only need to support apps with the current Major Version.
5. Customers know what they are getting and what they can expect.

Do you sell Upgrades?

As noted above, we no longer sell Major Version Upgrades to Paid-for apps; we instead sell NEW Paid-for apps at Upgrade pricing - that is the Fullgrade model.

Do I need to 'Upgrade' (purchase a new Paid-for App)?

Well, that is up to you and will be down to whether or not you want or need any features/content in a new Major Version. If you do not think the feature set for a particular Major Version is strong enough and you don't want or need it, you don't have to buy the new Paid-for app - you can skip it (or get a Subscription instead): there is never any obligation for you to get another Paid-for app (or to continue a Subscription).

And, remember, if you have purchased a Paid-for app you can continue using it for as long as you like (assuming, of course, it runs OK on any new OS you choose to install). Doing things this way very much keeps us on our toes, and there is no fig leaf for us to hide behind.

P.S. Don't forget, if you purchase a Paid-for app near the end of the previous Major Version development cycle then it is still great value as, at an 'Upgrade Price', you get the benefit of all the improvements that we packed in during that product cycle (be they features, fixes or stability)! Alternatively, consider getting the Subscription version (if available) and a Subscription instead.

What about OS and 3rd party library support?

Toolchains are always changing, and it can take a lot of time to modify, test and update software to support new versions of an OS or new 3rd party libraries (e.g. Audiobus etc.). That is why for each Major Version we try hard to ensure our software works correctly with what is available at the time and whilst it is available.

As the years go by, though, older versions of our software may not work correctly with newer 3rd party services or a newer OS that you may choose to upgrade to (remember, it is entirely YOUR CHOICE to do that). That attrition is just the way the appverse works. It is a tough choice, but we simply do not have the bandwidth to continuously update or support old apps that may have cost a few dollars AND to keep our current apps moving forwards for customers who want new things.

Considering Leaving a Review?

We love our customers and our goal is to build for them very powerful, high quality generative tools. We are like master craftsmen with years of experience - but we exist in a very small, niche, market. We take on board and act on all feedback about the quality our apps - after all, we want to make them the best we can. We hope you enjoy our apps and that you will consider giving them nice reviews!

However, if you are thinking of leaving a negative review, perhaps because you are unhappy about pricing, or indeed anything else, then please first stand back, take a deep breath and reflect on the following before doing so:

Every negative review that is left impacts our sales and so adversely impacts on our ability to survive in our niche market. We know that you expect to be able to eat for the work you do, and we know that you are a nice person and you would want us to eat, too, for the work we do. For 2 guys like us to develop our complex apps (and update them) is a very, very time consuming activity. If we cannot (somehow) make enough money to keep it all going then our niche apps will simply wither and die. If you have any serious issues or pressing concerns then please get in touch with us directly, rather than airing those in a public review that is often hard to respond to. We thank you for your understanding! Tim and Pete

Remember: You can always get in touch with us directly.

For iOS and macOS we adopted a subscription model for Wotja for a number of important reasons. If you don't like Subscriptions (also referred to as In-App Subscriptions) or their benefits (see below) then check out the paid-for version with the same capabilities as the Subscription version with the relevant and active Subscription tier (as available).

What is an auto-renewing Subscription (In-App Subscription)?

An 'auto-renewing Subscription' is a subscription that auto-renews after a period of time (e.g. week, month etc.), meaning you are charged again at the beginning of each such period. They are convenient because, for something you love and use regularly, you do not need to make a new purchase each time the subscription ends. They are very easy to cancel.

An 'In-App Purchase' is completely different. These are purchased ONCE and do NOT auto-renew like a Subscription.

What are the benefits of an auto-renewing Subscription?

If you are the kind of person that is always likely to have a device that can run the latest version of OS, and you do like to keep it updated with the latest version, then monthly auto-renewing In-App Subscriptions are good for many reasons - and they are easy to cancel at any time. They are not the bad thing some people might claim or fear they are, especially when used by a bone-fide developer (like us) that creates high quality paid-for software that does not treat you as the product. They are a win-win for both customer and developer.

Some of their benefits (some for you, some for us), and why we now use them in Wotja, are as follows:

• For low cost evalation and/or to save/export edits you may make whilst using the app for free and then decide you want to keep. If you no longer want to use the app then simply cancel your subscription any time up to 24 hours prior to renewal.
• For occasional use i.e. where you wish to dip in and out at times during the year. If you no longer want to use the app then simply cancel your subscription any time up to 24 hours prior to renewal.
• Where you prefer to make regular small monthly payments instead of a one-off larger payment. If you no longer want to use the app then simply cancel your subscription any time up to 24 hours prior to renewal.
• They allow us to spend more time working for our existing customers rather than spending that time in trying to find new ones.
• They keep us on our toes as you can cancel at any time.
• They provide a mechanism to extend the 'Music Play Time Timeout' for Long Play use (see FAQ: "Long Play subscriptions - What are they and what are they for?").
• They give our fans a way to pay just a little more for the app over time and to know that if you continue to subscribe for more than a year we will get just a little bit more in terms of revenue.
• The Long Play tiers provide superfans with a kind of de-facto tip jar option.

How do I check/view my In-App Subscriptions?

Apple provides detailed information on managing Subscriptions. Please refer to : https://support.apple.com/en-us/HT202039

To get to your iTunes subscription page, either click the link shown in the above Apple page or follow the instructions below. Note that in both cases you must be signed into your iTunes account.

• Go to the in-app Wotja Store and press the "Manage Subscriptions" button (it is shown in the area marked as "Miscellaneous".
• You then see the Wotja Subscription page and you can see what level of subscription you currently have in place for Wotja, as well as being able to see expired Subscriptions.

How do I cancel my In-App Subscription?

It is very easy to cancel your Subscription and you can do so at any time up to 24 hrs before it renews. You may even decide to cancel it just after you purchased it - that is your choice - so that it won't automatically renew.

Apple provides detailed information on managing subscriptions. Please refer to : https://support.apple.com/en-us/HT202039

To get to your iTunes subscription page, either click the link shown in the above Apple page or follow the instructions below. Note that in both cases you must be signed into your iTunes account.

• Go to the in-app Wotja Store and press the "Manage Subscriptions" button (it is shown in the area marked as "Miscellaneous".
• You then see the Wotja Subscription page and you can see what level of Subscription(s) you currently have in place for your Wotja app, as well as being able to see expired subscriptions.
• For the Subscription you wish to cancel then, if shown, press the "Cancel Subscription" button.
  • Note: If not shown, it means this tier is no longer available for sale and your Subscription will automatically end once your present subscription period is up.
• Press the "Confirm" button in the pop up.
• Your Subscription will no longer auto-renew.
• At the end of the subscription period the app will simply revert to operating in 'Free Mode'.

Once you have cancelled your Subscription, all that happens is that at the end of the subscription period is your Wotja app will revert to operating in 'Free Mode', i.e. the feature set and capabilities you can use for free. If or when you decide you would like to start a new Subscription you can do so at any time.

Important: Provided you have the relevant Wotja app installed on your device and are using Wotja with iCloud then if your Subscription lapses you will always have access to and be able to open/play in 'Free Mode' any previously created Wotja mixes, playlists or albums ("files") as appropriate. If you are using Wotja with iCloud and have to reinstall your Wotja app then you are still fine as your Wotja files should still be safe in iCloud. However, if you were not using iCloud and deleted the relevant Wotja app without first backing up your files somewhere then you will have lost those files.

What happens if my subscription lapses?

Your subscription will lapse if you cancel your subscription or it does not auto-renew. The most likely reasons for a subscription not auto-renewing (and where you have not cancelled it) are either that your payment has not gone through or we have removed the subscription from sale (we sometimes need to change the tiers we make available and/or we sometimes need to remove an app from sale).

No need to panic! All that means is that at the enf of your subscription period Wotja will then operate in 'Free Mode'.

If or when you decide you would like to start a new subscription you can do so at any time. Simply select one from the range of then currently available subscriptions for your Wotja app.

Important: Provided you have the relevant Wotja app installed on your device and are using Wotja with iCloud then if your subscription lapses you will always have access to and be able to open/play in 'Free Mode' any previously created Wotja mixes, playlists or albums ("files") as appropriate. If you are using Wotja with iCloud and have to reinstall your Wotja app then you are still fine as your Wotja files should still be safe in iCloud. However, if you were not using iCloud and have deleted the relevant Wotja app without first backing up your files somewhere then you will have lost those files.

How are the subscription prices decided?

It is up to the developer to set the prices for the subscription options they decide to make available (both subject to change) and they will balance many factors - it is ultimately a cost/return equation.

Getting that balance right is an art, not a science. Because of that we may need to adjust our In-App Subscriptions and prices over time.

How does In-App Subscription pricing stack up?

Prices for our apps have fluctuated over the years, but you may in the past have purchased a non-subscription Noatikl 3 for iOS ($12.99), Mixtikl 7 for iOS ($7.99), Liptikl 2 for iOS ($4.99), Wotja 3 for iOS ($3.99, but no longer available) and the 2 Albums in Tiklbox for iOS ($1.99 each, no longer available to purchase). Had you done that it would have cost you around $34 USD (or equivalent in iTunes pricing). If you had got some of those via one of the latest bundles we did (which offered 15% discount on bundle purchases of paid apps) then it could have cost you around $29 USD.

A 1 month 'Unlocked' In-App Subscription for Wotja (the successor to Noatikl, Mixtikl, Liptikl and Tiklbox) is currently just $0.99 USD [iOS] and $1.99 USD [macOS] - making it easy to dip in and out of as you wish, and price point that reward customer loyalty.

If you decide not to continue with your In-App Subscription then the limitations in 'Free Mode' are re-instated.

If you just don't like the In-App Subscriptions?

That's OK; get the annual version (where available) instead!

We hope the above info helps

We want you to be clear as to what subscriptions are and why and how we use them in 'Wotja'. If you purchase a subscription then you get our eternal gratitude and you will know that you have encouraged us to continue development of our generative music tools. Thank you!

Yes, you can do this and Apple will take into account (pro-rate) the time left on your existing tier. They refer to this as a subscription 'Upgrade'. The wording they use to describe how it works is in the Subscription Properties section of this developer documentation. We refer to that as Apple (not us) handles how this happens:

"Upgrade: When a customer switches from a subscription in a lower level to a subscription in a higher level. The customer’s prorated amount from the prior in-app purchase is refunded to the original payment method. The new in-app purchase is charged and goes into effect immediately at the full price, which changes the customer’s renewal date to the upgrade date."

This means you can start out with a Long Play 'Personal' tier In-App Subscription and then move at any time to a higher tier e.g. 'Biz 1'. The value of any outstanding days on your previous tier is pro-rated and that value is used to offset the initial purchase price of your new In-App Subscription (we believe Apple does this way rather than issue a refund). Your subscription period is then reset to start from the date that you purchase that higher tier.

Sorry, but we never build custom apps/software ('software').

In order that our software can meet the needs of as many use cases as possible 'out of the box' we work very hard to make it both powerful and flexible. We then publish it 'As is' and make it available to all at very reasonable prices. It reflects our 'inmo' approach in that 'it does what it does at any one moment in time'.

Of course we want it to have the features and capabilities that artists want/need to do the cool things they do. Because of that we do take onboard feedback/features suggestions (see our contact form). We do listen and consider things carefully.

However... we already have a very long list of things we want to do meaning we try never to pre-announce features or make any promises as to what might come next or when. This is mainly because we do not want to over commit and then have to disappoint - when something is done we will announce it.

Tip: To figure out if our software can do what you want can often require a good deal of experimentation and there is no shortcut to that. If you are working on an art project and you want to do specific things then get in touch as we are happy to try to give pointers as to things / approaches to try. At the end of the day, though, if you want specific results then you need to assure yourself it can do what you want - and that the means setting aside enough time to work with and familiarise yourself with its capabilities and the results it creates.

iOS <-> Mac / Windows PC:

Wotja 4+ (mobile and desktop versions)

• App Files: .wotja, .wotjalist, .wotjabox, .noatikl, .mixtikl, .liptikl
  • Wotja can save .wotja, .wotjalist, .wotjabox files and export .noatikl, .mixtikl files. It can also open all the foregoing file types as well as .liptikl files.
  • Depending on iCloud enablement Wotja iOS/macOS saves files to / opens from the Wotja iCloud folder or Local Storage. On iOS Local Storage is the Wotja app folder and on macOS you can save anywhere but we strongly recommend using the iCloud folder.
  • As a fallback alternative for desktop versions you can also use the "Wotja Folder".
• Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network)
  • Wotja saves these files locally, i.e. on Device they are stored locally. They must be backed up separately. See App File Sharing.
• Zip Files (.zip):
  • A zip file can include media such as .sf2, .wav, .ogg or .midi files
  • Wotja can access Zip Files only from its iCloud folder (recommmended for mobile and desktop versions) or Wotja folder (alternative option for desktop versions).
  • iOS tip: The only way on-device to get a zip file into Wotja so that it can be used by Wotja is to copy the zip file already in an iCloud folder into the Wotja folder as follows:
    • From the iOS iCloud Drive app, find and tap the zip file.
    • Select the bottom toolbar Action button and in the Action sheet popup select the option to either "Open in Wotja" or "Copy to Wotja".
    • Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.
  • iOS Safari tip: When downloading a zip file in Mobile Safari from a web link you will see in the Action sheet popup an option to either "Open in Wotja" or "Copy to Wotja" (this assumes you have Wotja for iOS installed). Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.
  • Important note on use of audio files in zips: Although you can put WAV/Ogg files in a zip and use them in a mix by selecting them from the Templates screen it is not a supported behaviour and it may be prone to crashes etc. If you wish to use audio files in Wotja we STRONGLY suggest instead creating and using a zipped Pak where they can be corrected pitch-shifted and time stretched when added to a mix.
    • In a simple zip Wotja treats audio files as sample loops of which it has no information on pitch, tempo, length etc. meaning those loops are used "as is" - they are not pitch-shifted to suit Mix root (as they would be when in a Pak, as well as they would be time-stretched to fit the mix tempo).
    • Even though not used in a Pak, if you subsequently change the mix tempo then any such audio files used in a mix will be time stretched in some fashion. This DOES take time, so only add them to a mix that has the correct tempo to suit them.
    • Wotja provides no support for streaming audio files from the file system and all audio files are treated as "samples" meaning they are first loaded into memory before they can be used. This may be OK for small foley effects or shortish loops, but that is up to you and your device.
• Other Referenced Content:
  • Not supported at present.
• Notes:
  • See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.

Noatikl 2.3+ (mobile and desktop versions)

• App Files: .noatikl
  • Noatikl can save to and access App Files from its iCloud folder.
• Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network), .midi (saved only in Desktop version)
  • Noatikl saves these files locally, i.e. on Device they are stored locally. They must be backed up separately.
• Zip Files: .zip (the zip file can include media such as .sf2, .wav or .ogg files)
  • Noatikl prefers to access Zip Files from the "Intermorphic Folder".
• Other Referenced Content: .sf2, .dls, .midi
  • Noatikl prefers to access these from the "Intermorphic Folder".
• Notes:
  • See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.
  • See the following links for information related to Noatikl 2.3 (or earlier) Desktop (macOS/Windows).

Mixtikl 6+ (mobile and desktop versions)

• App Files: .mixtikl
  • Mixtikl can save to and access App Files from its iCloud folder.
• Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network), .WAV, .OGG, .SF2, .DLS
  • Mixtil saves these files locally, i.e. on Device they are stored locally. They must be backed up separately.
• Zip Files: .zip (the zip file can include media such as .sf2, .dls, .wav or .ogg files)
  • Mixtikl prefers to access Zip Files from the "Intermorphic Folder".
• Other Referenced Content: .sf2, .dls, .midi, .wav, .ogg
  • Mixtikl prefers to access these from the "Intermorphic Folder".
• Notes:
  • See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.
  • Mixtikl Tip: The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).
  • See the following links for information related to Mixtikl 5 Desktop (macOS/Windows).

Android <-> Mac / Windows PC:

Mixtikl 6+ (mobile and desktop versions)

• Connect your Android device to your PC or Mac. It will appear in Explorer or Finder as a USB device.
• With Explorer or Finder, on your device look for the Intermorphic Folder (see below, a top level folder called "Intermorphic" (i.e. NOT /Music/Intermorphic/) on the *internal* storage card of your device).
  • Note: Depending on your Android device this may also be on an external SD Card if Mixtikl is also installed to that card.
• Copy your App Files and Other Content (see below. e.g. WAV files) to/from this Intermorphic Folder.
• The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).
• Important note for App Files that reference Other Content: So that IM App versions (e.g. mobile, desktop) know where to look for them, when copying Other Content (see below. e.g. WAV files) from your device to your Mac/PC ensure you always put them in the Intermorphic Folder (see below).
• Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.
• Tip: You may need to restart Mixtikl for it to be able to find any new content copied in.
• Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.
• Tip: It is easiest to delete files on your Android device using Explorer or Finder but you can also delete them using Menu > Tidy.
• See the following link for information related to Mixtikl 5 (Android).

Intermorphic apps that directly support save to/load from Apple iCloud and Apple iCloud Drive folders:

• Wotja 4+ (iOS/macOS)
• Noatikl 3.0+ (iOS), Noatikl 3.1+ (macOS)
• Liptikl 2.0+ (iOS), Liptikl 2.0+ (macOS)
• Mixtikl 7.0+ (iOS)
• Wotja 3.2+ (iOS)

iCloud Drive Folder:

The iCloud Drive folder on macOS is found here:

• ~/iCloud Drive/Wotja/
• ~/iCloud Drive/Noatikl/
• ~/iCloud Drive/Mixtikl/
• ~/iCloud Drive/Liptikl/

Why use iCloud / iCloud Drive?

We strongly recommend using iCloud / iCloud Drive wherever you can.

There are five main reasons for that:

1. Backups: Files kept in iCloud are always backed up.
2. File Synchronisation: Lets you easily create and edit on any device. For example, on an iOS device you create a file on device 1 and then edit it further on device 2, and then on macOS work on that file in the desktop version of that app, and vice versa.
3. File Organisation: You can move files around on iOS with the iCloud Drive app or on desktop PC with Finder.
4. Single copies of Zip files (Wotja 4+ only): If you Zip up additional content that you want your Wotja file to reference (e.g. SF2, WAV or OGG files) and you put that Zip File in the Wotja iCloud folder then you only need one copy of it (rather than a copy in the Intermorphic Folder of very device you use).
5. Simplicity: You don't need to understand the intricacies of the "Wotja Folder" or "Intermorphic Folder" or Local Device folder.

iCloud Drive Subfolders:

Our iOS apps support "flat" folders meaning they will display all files under the root folder, including files in any subfolders.

Tip: If you want to limit what files are displayed in the iOS app, you need to move the files you don't want to see out of the main app folder, perhaps into a "Archived" folder under iCloud Drive.

Apple iCloud Drive FAQ:

See: iCloud Drive FAQ

How to display iCloud Drive on your iOS device home screen:

See: Help using iCloud Drive

Why can't I see the relevant app folder in my Mac's iCloud Drive folder or in the iCloud Drive on icloud.com?

Tip: Even if you have Wotja for iOS installed on your device, to see the Wotja iCloud folder on Mac, we strongly suggest installing either Wotja for macOS.

If you have just installed one of our iCloud Drive supporting apps for the first time, then it seems it can take a while for the iCloud Drive synching to happen and for the folders/files to appear on your Mac. We know not why.... but a couple of suggestions to try are:

• Sign-in to your iCloud web account (icloud.com) and from the home page select the iCloud Drive icon when you will then be able to see all your iCloud Drive folders. It seems that doing this may cause the relevant app folder to appear soon on the Mac.
• It may be that the relevent folder is not showing in the above iCloud Drive folder, in which case we have found that if you connect your device to iTunes on your Mac and then perform an iTunes "Sync" for that device, it seems the folders/files then appear straight away under your Mac's iCloud Drive folder and in icloud.com.

See this FAQ.

Prior to iCloud-supporting Wotja 4, Noatikl 3 and Mixtikl 7, the Intermorphic Folder is where we used to recommend putting your own content that you wanted to be used by our apps so that it could be consistently referenced in files created by them. This was important for a workflow that required using content in different versions of the apps (mobile/desktop) and between different apps - and you wanted that content to play consistently.

Now that iCloud use is commonplace for Wotja 4+, Noatikl 3 and Mixtikl 7 we strongly recommened using the iCloud / iCloud Drive folder instead. However, for the desktop versions you can still use it as a fallback if you wish.

Noatikl 2 and earlier; Mixtikl 6 and earlier:

The Desktop Noatikl and Mixtikl Apps look for Zip Files and Other Content, where used and referenced in an App File, in a specific folder. This allows such content to referenced/used in both mobile and desktop versions of those apps. We call this folder the "Intermorphic Folder". It is a *flat folder* (where tilde [~] or %HOMEPATH% in the pathname below is a shortcut for your user account name).

Mixtikl Note: The "User_Content" folder (Mixer > Mixer Cell > Content button, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it.

The "Intermorphic Folder" is found here:

• ~/Music/Intermorphic/ (Mac)
• %HOMEPATH%\Music\Intermorphic\ (Windows)
• /Intermorphic/ (Android)
  • This is a folder that is at the top level of your *internal* storage card.
  • Note: Depending on your Android device this may also work with an external SD Card if Mixtikl is also installed to that card.
• Tip: If you are not sure where to find the Intermorphic Folder, use an IM App as follows:
  • Mixtikl: Try saving a .mixtikl or .noatikl file and then take a look to see what folder it appears in.
  • Noatikl (Desktop): From the Menu select Tools > Show Folders > Noatikl Files
  • If you want to use Other Content from an earlier version of Mixtikl or Noatikl, or even your own content in IM Apps, simply move it to the above *flat* folder.
  • IMPORTANT: A flat folder means that *all content* must be at the top level of that folder. It must not be in a subdirectory under it or it will not be found. So, for example, the free Pak AL Collections 1-3 zip file would just go here, alongside any mix files you might have saved or indeed any other content e.g.: ~/Music/Intermorphic/IMTPALLoopEssentials1.zip
• Tip for Mixtikl 7 / Noatikl 3: To keep things even tidier on Desktop, you can now create a ‘zips’ folder under the IM Folder above and simply copy your zip files to there, e.g.: ~/Music/Intermorphic/zips/IMTPALLoopEssentials1.zip. Files are still saved to the Intermorphic Folder.

Soundfonts (SF2) for IM Apps - where to put them:

If you have a lot of SF2 and you want to keep things tidy then if all the sf2 are in a flat folder you can just zip the SF2 files.

• Tip: To keep things even tidier you can now create a 'zips' folder under the the iCloud folder or the Intermorphic Folder above and simply copy your SF2 zip files to there, e.g.: ~/Music/Intermorphic/zips/mySF2Collection1.zip.

Zipping with Folders (optional)

We appreciate you may have lots of SF2 you might want to use, or even collections of them and you want to keep things tidy and structured on your PC or even in the Wavetable SF2 list.

You might wish to zip with folders if:

• you want to have control over the order in which SF2 display in the Wavetable Unit SF2 list (i.e. you might want to easily see all ‘synths’ in one block); or
• you want to retain the structure of the SF2 grouping (perhaps you have licenced a collections or set from a 3rd party and it is already set out like that)

Say you have the following collection of SF2 files that you want to use in an App (and want to show up in the Wavetable Unit SF2 list like this, too):

To retain that structure you must zip the above directory *such that it keeps the entire folder paths*. You can give this zip any name, maybe something like “mySF2Collection1.zip”

In macOS you can create this zip by right clicking the "mySF2Collection1" folder and selecting “Compress 'mySF2Collection1'”. Alternatively, in Terminal, navigate to the folder above this folder and type:

You can check that the zip has the files you expect in it by typing in terminal:

Now, put this zip file in the iCloud Folder (Wotja only) or *at the top level* of the Intermorphic Folder, restart the App and then create and save Pieces that reference these SF2. If you then move those Pieces between Apps, they should still play just fine (provided you have copied that zip file in of course!).

Sometimes we get reports of partial or corrupt downloads of zip files we make available via our website. We are not entirely sure why, but it seems there is a relationship to the browser you use to make the download.

If a zip file has not fully downloaded and you attempt to unzip it you will be informed it is corrupt, i.e. you have made a partial download (we list the size of the downloads so that you can check they seem about right). Before attempting to download the zip again, please delete any such previously downloaded version of that zip that might be in your browser cache.

Browsers:

• Google Chrome: This does seem to download partial zip files for some reason. Please try downloading the zip file with another browser...
• Firefox: No known problems.
• Apple Safari: No known problems.
• Microsoft Edge: Downloads may only get about halfway and then you see a message that downloads were interrupted. At the bottom of the download screen you should see a “Resume” button. Press this and the download should then complete successfully.

One other suggestion...

If you have tried different browsers and are still getting partial downloads then when you go to download the zips, try right clicking on the link and then selecting “Save As” or “Save File As” and putting it somewhere new. This has helped some in the past.

See the "Redownload an app" section on this Apple page.

We try as hard as we can to make our apps stable. If this app does crash on you, then the chances are that for crashes in new apps (released after Jun 2014) we will get reports from the HockeyApp integrated crash reporting system. Because of this, we have the best chance of fixing crashers and so our latest versions are likely to be the most stable. This is one reason we recommend that you always update your Intermorphic apps to the latest version, where your device/OS allows.

If you are using an earlier app then you can still send us a crash log so that we can investigate and try to fix the problem (for all users). The crash log files all start with the app name, and have an extension "crash". They are text files that we can read, and give us useful information in tracking-down a crash.

Please send the text in them to us via our feedback form, and don't forget to tell us what you were doing when you had the crash! Hopefully we will be able to fix the crash in the next update.

Here is how you get the crash log files:

Crash logs on Mac Desktop

Note: Also refer to this article.

To find a log file, in Finder open:

~/Library/Logs/DiagnosticReports/

You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).

Crash logs on Windows 7

See this article.

Crash logs on Windows 8 / 10

Open Event Viewer, then go to Windows Logs -> Application and look for errors.

Crash logs on iPhone, iPod Touch, or iPad

Note: Also refer to this article.

• Sync your device to iTunes. This will copy the crash logs (all appeneded as .crash) automatically from your device to your computer.
• You'll find the relevant app crash logs on your computer in one of the following locations:
  
  Mac macOS:

  ~/Library/Logs/CrashReporter/MobileDevice/<YOUR_DEVICE>

  (the tilde ~ in the pathname is a shortcut for your user account name.

  To find the log file, open ~/Logs/CrashReporter/MobileDevice/ in the Finder and look for a file appended .crash

  • Note: You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above). e.g. /Users/jdoe/Library/Logs/CrashReporter/MobileDevice/John Doe’s iPhone/Noatikl_2013-01-29-200048_John-Does-iPhone.crash
  Windows 7 / 8 / 10:

  <drive>:\Users\<YOUR_NAME>\AppData\Roaming\Apple 
                        computer\Logs\CrashReporter/MobileDevice/<YOUR_DEVICE>

Please look at this page on how to redeem codes: https://support.apple.com/kb/HT4480

Also, this link should take you to an iTunes redeem page.

The only way to purchase our iOS or Mac apps are at the relevant Apple App Store. Apple do not let us know our customers, so we have no way of linking the purchases together to allow that. So, what we do instead is make sure that all of our App versions are always great value!

Yes, for 3 main reasons:

• Each app is a separate app which requires building, testing and supporting.
• No app store (e.g. Apple, Amazon etc.) ever tells us who has purchased making it administratively impossible to do otherwise.
• Many years ago we used to sell multi-version licences from our Web Store (for Mac and Windows at the time). Because they worked for multiple versions they had a higher price. We had a good deal of customer feedback to suggest people would much prefer that we sold each version separately and at a debundled (and lower) price - so that is what we now do.

We are a hard working 2-man artisan developer team who takes great pride in our niche music apps and who give them our all. Due to their inherent complexity they are very hard to build which is why you will find it hard to find anything else that covers the same breadth of capabilities.

For the last few years and for all our paid apps we tried to work on a roughly annual (chargeable) 'fullgrade' cycle. For our complex and unique tools this helped allow us to develop new features and capabilities and to work on continued maintenance (software does not write itself, extend itself or even maintain itself - all require sustained ongoing effort from the developer).

As we operate in a very niche, low volume, market then for us to get sufficient income to allow the forgoing from an app priced at just a few dollars, especially if it is a "one off purchase for all time", is extraordinarily difficult (it's actually impossible).

The very real world situation faced by every app user (and we are app users, too) is that without ongoing maintenance all apps, even just standing still, will eventually die as operating system changes obsolete them.

So, to better serve our customers, we took the tough decision back in 2016 to improve productivity and reduce costs. This decision meant that rather than spending our development time working on the next chargeable major version of Noatikl, we would work to consolidate the best of Noatikl 3, Mixtikl 7, Wotja 3 and Tiklbox 1 - and further improvements and extensions - into just one app - Wotja.

We hope that enough customers want us to survive, want to see what the next part of our journey will bring and will stay with us through this time of change. If that is the case, then, with Wotja, we should in the longer term be much better placed to be able to extend this one app with new features and capabilities and to maintain it (this is particularly important if you have created files in our other apps that you want to be able to continue to play in the coming years).

See this FAQ.

Broadly speaking, we have always tried to draft our Software EULAs to be flexible for you. We don't want our licence to get in the way of you working and coming up with great ideas.

These days purchaseable versions of our apps are now only available from the Apple, Microsoft and Amazon stores, which are all independent of each other and have their own multi-installation licencing terms (and you would need to check with those).

In general, however, assuming on each computer you wish to install you are signed in with the same user account (or some kind of home sharing system) that you made your purchase with, then you can install on multiple computers. How many that is is governed by the relevant store.

Note: In-App Purchases are, in general, specific to ONE computer.

Note: iOS, Mac, Windows and Android versions all need to be purchased separately.

Purchaseable versions of our apps are now only available from the Apple, Microsoft and Amazon stores.

So yes, this means that if you require iOS, Mac, Windows and/or Android versions all need to be purchased separately.

The good news, however, is that we operate a Fullgrade pricing model meaning each is effectively priced with an upgrade price. See Fullgrade model.

Use of our apps and content is covered by our End User Licence Agreement (EULA) which also references the Intermorphic Pak EULA. Please note that we cannot give any legal interpretations of our EULA or of Intellectual Property law pertaining e.g. to copyright. If you feel you need such guidance you will need to ask a lawyer. As a general rule tread carefully and always respect the rights of 3rd parties.

You are reading this FAQ as you want to know whether you own the copyright in any recordings you make of the output of our software.

Recordings

Subject to complying with our EULAs above and you having a relevant paid-for app or active Subscription tier we allow you to make and own the rights to audio/MIDI recordings you make of the output of our software (and some generative apps do not allow that).

Copyrights in Recordings

Whilst it may seem like an easy question as it concerns the output of a generative music system, it is a more complex issue than you might imagine as there are actually a number of different copyrights in a recording. For example, see: https://www.gov.uk/government/publications/copyright-in-sound-recordings/copyright-in-sound-recordings.

As you will generally own the rights to any recording you make of our apps (see 'Recordings' above), the thing we are primarily focusing on in this FAQ is the composer's rights in respect of the composition, which of course includes melodies, too.

The whole area of music copyright is very, very complex and highly litigious and it can sometimes seem that all music and/or melodies is/are the copyright of someone. That being so, whatever the output of our apps and whatever you do with it, all we ever say is that it is up to you and you alone to ensure that you do not infringe anyone else's copyright - it is your responsibility, not ours.

Background

Our generative apps/engines are very powerful and use various randomisation techniques to generate their musical output. They also allow the use of pre-created note orderings (including those generated from characters), i.e. 'Patterns'.

When using randomisation techniques to create musical content we therefore see things breaking down into three main Use Case areas for consideration.

Use Cases:

1. Copyright in music generated randomly, without use of Patterns
2. Copyright in music where some of it is generated from a Pattern not created by you
3. Copyright in music where some of it is generated from a Pattern created by you

In the case of 1 above, we expect you should not have issues with composition rights as the music is generated at random. In the case of 2 above we recommend you change the Pattern and take approach 3. See the "What should I do?" section below where we give you pointers.

We re-iterate, whatever the output of our apps and whatever you do with it, all we ever say is that it is up to you and you alone to ensure that you do not infringe anyone else's copyright - it is your responsibility, not ours.

Patterns

Patterns have a simple syntax and can be of a number of different types, including the B or F types which are similar to melodies in that they contain note pitch and duration. Such Patterns can also be generated "under the hood" from text using our Text to Music technique, but when generated that way they are not currently visible or editable.

Depending on how they are set up / used, Patterns affect the ensuing composition in different ways including it being completely pre-determined.

The reason all this is important is that a number of the Templates we include or make available for use in our apps include B or F type patterns and/or text for use in Text to Music. That means the melodies generated and/or the ensuing composition is not 100% randomly generated and so you need to be especially mindful of composer's rights issues, i.e. who created the pattern.

How do I know if a Template or mix uses Patterns, and/or what type they are?

We provide hundreds of Templates and there is no easy way to see this except by examining the Template and/or mix which is why that is what we recommend you do.

If you find any B Type Patterns in your mix then you MUST change them (including text being used for Text to Music) to be something of your own making (see below). Of course, whether you actually do that or not up to you.

What should I do?

Your goal should be to either aim to record music generated as in Use Case 1 or 3 above. Note that in your mix/piece you will need to check EVERY VOICE used in every Content Cell. Here are some pointers.

1. Use Case 1 (music generated randomly, without use of Patterns):
   • Use only purely generative music Templates (i.e. those using Rhythmic, Ambient or Repeat Voice Types to generate notes, or which are followed by Follows voices) or generative content that you have created yourself from scratch from an IME Voice Type template.
   • Tip: Create, edit and save your own 'safe' generative music Templates. In Wotja can be found in the Templates screen in the 'Saved Files' folder and have a .noatikl extension. They can be selected for randomisation like any other Template meaning you can create new random mixes based only on them.
2. Use Cases 2 and 3 (music where some of it is generated from a Pattern):
   • If you choose to use Templates that utilise B type IME (NME) Patterns then:
     • B type patterns contain information on both pitch and duration whereas R type patterns (below) define only note durations leaving the engine choose the note pitches at random (these can also be used for beat patterns, too).
     • If you have to use B type patterns then you MUST use your own patterns and it is your responsibility to ensure that the patterns you use do not infringe the rights of any 3rd parties (e.g. ensure you do not use melodies owned by others). Even though you can apply a mutation factor to a B type pattern it always starts with the pattern and we do NOT recommend relying on this technique.
     • For those reasons we instead recommend using R type patterns. Alternatively, change the voice type to be a generative voice type such as Rhythmic or Ambient (this will also change how the music is composed, however).
     • Tip: There are other generative strategies such as using a Following Voice to follow a Pattern voice. The Following voice MUST use a Chordal Harmony rule with associated Scale rule with a few elements. Set the volume of the Pattern voice to zero and all you should then hear is the Following voice, which might be OK for an audio recording. Note that MIDI recordings will still capture the Pattern voice, however.
     • Tip: See this FAQ entry - How do I find and change any 'patterns' used in a mix?
   • if you do choose to use a Text-to-Music (TTM) template and/or there is text in the TTM Text Editor field and the TTM "Enabled" parameter is set to on, then:
     • Unless you are certain the text has been created at random then you MUST change it as it generates a B type melodic pattern under the hood (i.e. the seed pattern). If you feel the melody has been created essentially at random (i.e. you have not tried in any way to reverse engineer the TTM algorithm or channel its results) then you may feel that melody has been generated at random and so no one could accuse you of deliberately copying it.
     • Further detail: Although TTM generated melodies are created from text (characters) that you enter, a specific sequence of characters will in general result in the same melody as it is built up one note at a time from that sequence of characters. If you do not know how the TTM algorithm works then when you enter text the melody that is generated may seem to you to be generated at random. However, if you did know and used that knowledge to "channel it" then the melody would not be generated random.
     • Note: Be careful what you claim as the same text characters may well generate the same melody in another mix so it may well not be unique to you. The greater the number of characters of text used the greater number of notes will be in the generated melody and so the more likely it is to be unique (it all comes down to maths and probabilities).
   • Tip: Save and only use your own 'safe' generative music Templates. See the tip above.
3. General Things:
   • Even generatively created content has the potential to end up as a tune that a 3rd party might claim ownership of - so always be careful. Remember, we make creativity tools.
   • In any Use Case ensure you use only content that you own the rights to (e.g. your own WAVs, SF2, MIDI files and/or Noatikl / Mixtikl / Wotja files and/or ISE (PSE) Sounds Designs) or you have secured permission to use for your purposes.
   • With respect to recordings you make where you are using Wotja MIDI Output to drive 3rd party synth(s) ensure that that you have the necessary rights to record those synths.
   • In all recordings you must ensure you comply with the terms for use of the IM Wavetable(s) (See Intermorphic EULA, noting clause 5 concerning "Intermorphic Wavetable" which applies to all included Intermorphic SF2/DLS wavetables).
   • When you make the audio or MIDI recording(s) that you want to use Commercially make sure you have (as relevant) an active subscription or have purchased a valid licence to use the app as full product (e.g. including In-App purchase in an older Freemium version).
   • Please be aware that Educational versions may not be used for commercial or business purposes.
   • If using Templates or content from any of the Free Paks ensure you comply with the Intermorphic Pak EULA.

Of course not (but please note that Educational versions may not be used for commercial or business purposes)! However, please do ensure you comply with the licence terms for any Intermorphic Pak and/or 3rd party content you use in your recordings.

Yes, you can. Refer to Clause 9 in our EULA.

Also refer to Clause 17h in our EULA.

Note 1: For those requiring extra long play times we now have the Wotja 'Long Play' in-app subscriptions.

Note 2: Live performance for Commercial Use requires an active Biz 1 Long Play tier.

We always love to hear from you, as we build our products for you!

We have the following online social media presences. Please do join us!

• Intermorphic @ Twitter
• Intermorphic @ Facebook
• Intermorphic @ YouTube

Apps can unfortunately go wrong some times with a 'bug'. If or when that happens, we want to squash that pesky bug as soon as we can. However, if we don't know about it, we cannot fix it. So, we need your help there.

PLEASE DO CONTACT US via our contact form via the options below and provide whatever background to the bug that you can (e.g. how to repeat it etc.). We are very friendly and responsive; besides, it's best not to wait and assume someone else will do it!

On the other hand, please don't leave an "it's broken" app review which may not give us the information we need to find out what has gone wrong and, more importantly - does not help us quickly fix things for you.

We have quickly fixed many bugs for the benefit of all as a result of kind people promptly reporting them to us (and we thank them for that!).

Refer to Support Policy: Use the form below to contact us with any order or sales queries, feedback, suggestions, testimonials etc. or if you just want to get in touch privately. Also use it to let us know of bug reports, errors and problems.

Otherwise, for other support related questions please contact us on social media as above.

Spammers? If you value your time just don't bother as we don't read spam; look elsewhere.

• IMPORTANT: The notes below refer to software licenses that used to be available for sale via BlueSnap. Our software is now sold via the Apple, Microsoft and Amazon App Stores and we no longer sell software licenses directly. That may change again one day, but for the present we have no plans to do so.
• IMPORTANT: Purchases made using Paypal as your means of payment are always made by Paypal in USD and you will be charged by Paypal a small currency conversion / fixed fee if you do not have a USD Paypal account - this Paypal fee is not shown on the order form. To indicate that the transaction is in USD, if you do select a currency other than USD then the USD price of the software is shown in brackets e.g. £32.51 (39.99 USD).
• Intermorphic Secure Online Store: Hosted for us by well respected BlueSnap (formerly Plimus). For BlueSnap help refer to the BlueSnap Customer Support Gateway.
• Windows Software: Our Web store sells only licences for our Windows software. The latest version of that Software itself is always downloadable from the relevant product pages. To purchase licenses for versions of our apps for other platforms see the relevant App Store links.
• 30 day Windows Desktop trial software: Our Noatikl, Mixtikl and Liptikl software products for Windows are all full save trial versions: after 30 days you are not licenced to save with the software unless you first purchase the relevant licence and then unlock it with the Product Key you are sent.
• 'Free Mode' Windows software: Our Wotja X software for Windows functions in 'Free Mode' until you purchase the relevant licence and then unlock it with the Product Key you are sent.
• End User Licence Agreement (EULA) links: You can find links to all the various product EULAs here: Product EULAs
• Performance Licences: With respect to use of our software for installations, please check the terms of the relevant EULA which, for commercial use, require you to purchase an additional, separate license.
• Desktop Versions and Updates: Customers who purchase from our webstore a License for Version "n" (where n is a number) of a Desktop Software will be entitled to use for free (and be licensed for) any updates we make available for download via our website for that version of the software (i.e. V2.x updates for the V2 version).
• Sales Taxes: All prices include sales taxes.
• Support: See our support policy.
• Extras: When you purchase our tools you also get our eternal gratitude, and you will know that you have encouraged us to continue their development!
• Coupons: Only applicable to the Intermorphic Web store and only one coupon (where available and we are running special offers) can be entered per order. :)

For support related your *purchase* of a Licence, see the BlueSnap Customer Support Gateway.

For support related to *using the app*, see our Support Policy and the links that follow.

Yes. The Product Keys are the same for both 64-bit and 32-bit versions, where available (noting that our new releases no longer offer 32-bit support), but please also refer to the EULA.

You should get email confirmation of your purchase soon after purchasing, and by that we means seconds, minutes or possibly (rarely) a few hours - and not days (but we have on only 2 occasions in the last 2 years bizarrely seen this kind of delay for a Paypal purchase!). In the email(s) will be the relevant Product Key(s).

If for some reason you do not receive your email, or the email is missing the Product Key PLEASE do contact us so we can sort it out for you. Very occasionally BlueSnap [formerly called Plimus] (our store partner) has had problems sending out the emails, so if you have got a problem, we want to assure you that we will sort it out for you as soon as we can!

If you have purchased one of our tools from our Web store, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:

• Close all instances of our software (including sequencers using our plugins).
• Open the version of software for which you have purchased a license (e.g. Standalone, or specific Plugin variant), select Help > Product Key and enter your Customer ID, Order ID and Product Key. We recommend you copy and paste the Product Key and do not try to type it in.
• Once entered, close the software and restart it.
• Tip: Do not have any spaces at the end of the Product Key ... or at the start.
• Problems copying/pasting Product Key?
  • Mac - To paste on the Mac, you must:
    • Right-click in the text box, OR Control-click in the text box
    • ... then select 'Paste' from the pop-up menu
    • Alternatively, click in the text box, and press Cmd-V / Applekey-V (the paste shortcut).
  • Windows - To paste on Windows, you must :
    • Right click in the text box
    • ... then select 'Paste' from the pop-up menu
    • Alternatively, click in the text box, and press Control-V (for paste).
  • We have also had problems reported from Mac users with Microsoft Entourage. The issue is that the Product Key is not being treated as plain text. Try this:
    • run TextEdit (you'll find TextEdit using Finder in the Applications folder)
    • copy the values from Entourage
    • paste the values into TextEdit (where it is set-up to be plain text, *not* RTF format!)
    • copy each value you need from TextEdit
    • paste into noatikl...!
• Tip: If you are still having problems, please contact us and let us know the version numbered displayed in Help About (as well as OS version, how much free disk space you have, how much RAM do you have, the format of your hard disk [e.g. FAT32]).

If you are having problems getting the Product Key accepted the most likely reason is that you have a space in front of or after the Product Key in the the Product Key field (there should be no space). Also, note that you have to enter the Product Key into each product you wish to use (i.e. Standalone or Plugin).

Note: If you're running on Windows, and find that Liptikl, Mixtikl or Noatikl don't save their license key when you close the application, use the Windows option to run the program using "Run as Administrator". Enter and save your registration details. Restart the application normally: it should now be fine. If you've got trouble saving the license key for Noatikl or Mixtikl VSTi, you should run the host application (e.g. Reaper) as Administrator, set your license key details, then close the application and restart it normally.

We strongly recommend backing up your content before removing an app from your iOS device, but you are here as you probably did not do that.

You can get your files back if you made an iTunes backup at some point, a backup that contains your Mixtikl/Noatikl files. You need to get the Mixtikl/Noatikl files you want from that backup and copy them off the device. Then, you need to copy them back again. Note that IAP purchase keys are also stored in a backup, but these can be more easily recovered via a Restore in the Mixtikl Store or Noatikl Store, as relevant.

The way an iTunes Restore works is that ALL data in the backup is restored to your device, so if you are restoring an old backup (say something from 3 months ago), it will overwrite everything that you have on your device today. So proceed carefully.

This is the order in which you need to do things (but we are not liable if anything goes wrong!):

• Back up your device to iTunes now (see: http://support.apple.com/kb/HT1766), to create a TODAY backup of you devices as it is today - and make sure you can see that this backup is there (see: http://support.apple.com/kb/HT4946).
• Restore your device from an OLDER backup, that you think contains your files
• Follow the Copy Out (from Device) instructions from here to create backup copies of your IM App files to your computer.
• Restore your device to your TODAY backup.
• Follow the Copy In to Device instructions from here to copy your IM App files back onto your device.
• Open your IM App and you should be able to access the files you have just copied on to it!

Yes you can! Follow these instructions:

• Install Wine from your normal Linux package installer.
• Download the Liptikl / Mixtikl / Noatikl etc. zip for Windows as required.
• Extract the downloaded zip file to your system.
• Run the relevant setup.exe program using Wine Windows Program Loader (right-click on the file, select the appropriate option...) ...
• Ignore any install-time warnings you see about registering the Mixtikl browser plugin.
• Run the standalone application - you can find this from menu Wine -> Programs -> Intermorphic (Mixtikl/Liptikl/Noatikl), or at .wine/drive_c/Program Files/intermorphic/mixtikl/mixtikl.exe (for example).
• It should all work just fine! Noatikl however: to get output from Noatikl, will require you to configure your Linux MIDI configuration to suit - this is entirely up to the user to figure-out! See http://wiki.winehq.org/MIDI for outline instructions....
• If you try out the Liptikl, Mixtikl or Noatikl trial versions and then decide you like it and want to continue using it - please buy a license from us! :).
• NB: Files are are saved to e.g. ~/intermorphic/mixtikl/paks/User_Content/abcdefg.mixtikl

You can do this via the BlueSnap Customer Support Gateway.