intermorphic.com Blog

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Mixtikl:
♥ Improved: Updated Menu approach to make it MUCH easier to do the core things you want to do with Mixtikl, such as create a new mix, save a mix, import and export a mix, and share and copy files between Mixtikl desktop and Mixtikl for iPhone/iPod touch etc. It should let you get into Mixtikl much more easily. More to come, too….
♥ Improved: Partikl main screen to make it cleaner and clearer
★ Fixed: File sharing on Vista/Windows 7 (both 32-bit and 64-bit)
★ Created 64-bit versions to complement the previous 32-bit versions, as noted below:

Standalone: Mac: 64-bit/32-bit Intel, MacOS 10.5 or later
Standalone: Windows: 64-bit/32-bit version installed appropriate to your operating system ( Vista 64-bit/Windows 7 64-bit; XP/Vista 32-bit/Windows7 32-bit)
Audio Unit: Mac: 32-bit Intel, MacOS 10.5 or later
VSTi: Mac: 32-bit Intel, MacOS 10.5 or later
VSTi: Windows: 64-bit/32-bit version installed appropriate to your operating system (Vista 64-bit/Windows 7 64-bit; XP/Vista 32-bit/Windows7 32-bit)

Noatikl:
★ Created 64-bit versions to complement the previous 32-bit versions, as noted below:

Standalone: Mac: 64-bit/32-bit Intel/PPC, MacOS 10.5 or later
Standalone: Windows: 64-bit/32-bit version installed appropriate to your operating system ( Vista 64-bit/Windows 7 64-bit; XP/Vista 32-bit/Windows7 32-bit)
Audio Unit: Mac: 32-bit Intel/PPC, MacOS 10.5 or later
VSTi: Mac: 32-bit Intel/PPC, MacOS 10.5 or later
VSTi: Windows: 64-bit/32-bit version installed appropriate to your operating system (Vista 64-bit/Windows 7 64-bit; XP/Vista 32-bit/Windows7 32-bit)

Liptikl:
★ Created 64-bit versions to complement the previous 32-bit versions, as noted below:

Standalone: Mac: 64-bit/32-bit Intel/PPC, MacOS 10.5 or later
Standalone: Windows: 64-bit/32-bit version installed appropriate to your operating system ( Vista 64-bit/Windows 7 64-bit; XP/Vista 32-bit/Windows7 32-bit)

Yes, our forum is now live again! We proffer sincere apologies for it being out for so long. The problem was in Yahoo Web Hosting’s court, but they have now thankfully fixed it. If you are interested to know more, then please see our blog posts below. We hope the outage did not cause you any problems, and we welcome you back.

OK, more promising news.

We have just heard from Yahoo support that they have investigated our problem at the engineering level, but that they need to continue to investigate the issue.

The good news is that they told us that fixing this is now an urgent priority for their engineering team, and have told us we can expect a resolution or update within 3 days.

We are not out of the woods with this yet… But appears now we at last have their attention, so we have our fingers crossed that they can resolve this soon and we wish them the best of luck in that. We will keep you posted on developments.

I don’t yet know how they are going to make us happy again once this is fixed (AND we simply cannot afford to have this kind of long drawn out saga happen again), but lets cross one bridge at a time.

In the interests of keeping our forum members updated, there is a small glimmer of hope.

We had a reply from Guy Yalif, who it turns out is no longer Head of Yahoo Web Hosting, but is now in Yahoo advertising. He said he understands our pain, and has forwarded our message to the head of the hosting support team, as well as the new Head of Yahoo Web Hosting. He also said he would follow up with both of them, which was kind of him.

We have subsequently had another mail from Yahoo support (1 week on from last one confirming there was a problem) saying “Please assured that our engineers are still investigating the problem you reported and trying their level best to resolve the issue as soon as possible.”

Sounds promising… But, what was not given, however, was an ETA as to when this would be fixed. At least they say they are till working on it, though. We will be pressing them for an ETA.

What we still don’t understand, however, is how a company as big, powerful and resourced as Yahoo!, can still be trying to fix something that went wrong 19 days ago. Whatever it was that happened has stopped not only our forum working, but (as we were lead to believe by Yahoo) other forums, too. It must be a pretty serious problem not to be sorted by now.

You might be interested to hear of an amusing mail we got from Yahoo last week, telling us our Webhosting fee was going up and “We’re committed to providing you with world-class service, and this increase will ensure we can continue to offer the features and quality you have come to expect from Yahoo!.” We are looking forward Yahoo meeting its stated committments.

We are looking forward to getting our forum back up and running for you! Apologies again from us.

Well, as you may have noticed, our forum is still down. A very unsatisfactory state of affairs, we know, and we are very apologetic about this. We have had it confirmed on the phpBB Support Forum that the problem is indeed something that Yahoo Web Hosting has to fix – we cannot fix it ourselves.

It is now 18 days the forum has been down, and we believe we have been very patient with Yahoo. In order to further escalate matters we have again emailed Guy Yalif, Head of Yahoo Web Hosting, this time copying Jerry Yang, CEO Yahoo. We can only hope that this will somehow help get this resolved soon. So, please bear with us as we try to get this fixed!

We reported to Yahoo on 13th August that our Yahoo hosted forum had gone down – we just got an error message when we tried to access it (error message still there). We had done nothing that would cause this problem as we had not modified our SQL database in any way. We did notice that at around the same time, however, that all the file permissions on our website had somehow changed, which Yahoo denied was anything to do with them (as far as we know, the only way for the to be changed would otherwise be by us, but we did not change them). We only noticed this as we tried to update some pages but were not able to overwrite the existing files with their replacement.

Anyhow, back to the forum problem, Yahoo finally confirmed on 20th August (after a lot of chasing, some with no reply) that they had had other forum owners complain about similar problems to ours, and were putting technical resource into solving it.

It is now 23rd August and our forum is still down, and we have no further update from Yahoo as to when this will be fixed.

If you are thinking of using Yahoo to host your forum, think very carefully about it. We are a UK company, so the only way to contact Yahoo support is either an International telefone call (there is only a US number to call), or via email. The thing about this is that the Webhosting service is not a free service, it is something you pay for….

When you email them, they have a contact system where you are given a case number. They say you should get a reply within around 24hours or so. That would be OK, but there is often a real communication problem, and they do not seem to understand the questions asked (this is very very patchy) and sometimes it is days before you get a reply, often one that does not help at all. Also, they can really only handle one problem or question in each email, which is a problem in itself because things are often interrelated. It all means that you end up having an exchange of emails (and thus delays) that stretch on for days and days and days and turn into weeks.

There is no point in giving specifics here, as this is not meant to be a rant. It is just pure frustration with Yahoo Web Hosting. We just want our forum back online!

As of 20th August Yahoo Web Hosting have now confirmed to us by email that our forum problem is also an issue for a number of their other customers. The good news is that this means they are at last now devoting some technical resource to fix it.

We are deeply apologetic for this outage, and no-one is more frustrated by this situation than us. Thanks for your continued patience – hopefully it will be up again soon.