Help

If things go wrong...

Apps can unfortunately go wrong some times with a 'bug'. If or when that happens, we want to squash that pesky bug as soon as we can.

However, if we don't know about it, we cannot fix it. So, we need your help there.

PLEASE DO CONTACT US (don't assume someone else will!) and provide whatever background to the bug that you can (e.g. how to repeat it etc.) rather than just leaving a "it's broken" review which we cannot respond to, that may not give us the information we need to find out what has gone wrong and, more importantly - does not help us quickly fix things for you.

We have quickly fixed many bugs for the benefit of all as a result of kind people promptly reporting them to us (and we thank them for that!).

General Support

We provide general support to our customers through regularly updated Product User Guides, Product FAQs and through a self-help Forums where we and like-minded, knowledgeable and helpful customers can contribute and share knowledge. This let us focus on:

  1. Keeping prices down - this benefits all customers who purchase and use our tools.
  2. Fixing bugs - we know of these through bug submissions that you provide.
  3. Improving our tools - new features and capabilities etc. benefit everyone.
  4. Developing new tools - continuous innovation is the only way forward.

If our community can help you with your queries, then everyone benefits.

Support Policy

  1. We provide support via our forums and we regularly maintain our Product FAQs and Product User Guides.
  2. If you have found a bug, then please do send us details of that via our contact form.
  3. We also provide fully working versions of several of our software variants on a 30 day trial basis. This is so you can try out our software and make sure the version you are interested in works for you (and that you like it!) before you buy it.
  4. We don't provide direct support - meaning phone, email or post.
    • BUT, if you are completely stuck and do contact us with a support related question, we will try to respond if it is not something dealt with in the relevant FAQ, docs or forum, but we would still prefer that you use the forum so that others can benefit from any questions and answers. There are many very helpful people in our forum.

App Support

We try to ensure our User Guides contain the information you need to use our current Apps. We also supplement that material with relevant FAQs, below, and Tutorials and Videos. If you do not find what you need in either of those, also try the relevant forum. For earlier retired apps no longer available for sale also see the User Guide Archive.

User Guides FAQs Tutorials Videos
Wotja 4 Wotja 4 Wotja 4 Wotja 4
Liptikl 2 | (LT 1) Liptikl 2 Liptikl 2 | (LT 1) Liptikl 2
Noatikl 3 Noatikl 3 Noatikl 3 Noatikl 3
Mixtikl 7 Mixtikl 7 Mixtikl 7 Mixtikl 7
Tiklbox 1 Tiklbox 1
Pak Maker
User Guide Archive
Engine Guides FAQs Tutorials Videos
IME 4 See Wotja 4
ISE 4 ISE 4
NME 3 See Noatikl 3
PSE 3 PSE 3

General IM FAQ

If you do not find what you need here, see also the Product FAQs in the table above, or the relevant forum. See also the Web Store FAQ.

We are a hard working 2-man artisan developer team who takes great pride in our niche music apps and who give them our all. Due to their inherent complexity they are very hard to build which is why you will find it hard to find anything else that covers the same breadth of capabilities.

For the last few years and for all our paid apps we tried to work on a roughly annual (chargeable) "fullgrade" cycle. For our complex and unique tools this helped allow us to develop new features and capabilities and to work on continued maintenance (software does not write itself, extend itself or even maintain itself - all require sustained ongoing effort from the developer).

As we operate in a very niche, low volume, market then for us to get sufficient income to allow the forgoing from an app priced at just a few dollars, especially if it is a "one off purchase for all time", is extraordinarily difficult (it's actually impossible).

The very real world situation faced by every app user (and we are app users, too) is that without ongoing maintenance all apps, even just standing still, will eventually die as operating system changes obsolete them.

So, to better serve our customers, we took the tough decision back in 2016 to improve productivity and reduce costs (for some background on the reasons behind our decision please see this forum post). This decision meant that rather than spending our development time working on the next chargeable major version of Noatikl, we would work to consolidate the best of Noatikl 3, Mixtikl 7, Wotja 3 and Tiklbox 1 - and further improvements and extensions - into just one app - Wotja 4.

We hope that enough customers want us to survive, want to see what the next part of our journey will bring and will stay with us through this time of change. If that is the case, then, with Wotja, we should in the longer term be much better placed to be able to extend this one app with new features and capabilities and to maintain it (this is particularly important if you have created files in our other apps that you want to be able to continue to play in the coming years).

Note: You can use almost all Wotja features for FREE before choosing to get a subscription for it.

We adopted a subscription model for Wotja 4 for a number of important reasons. See this forum post if you want to know more about these then.

If you don't like subscriptions or their benefits (see below) then check out Wotja Pro 17, a non-subscription version of Wotja.

What is an in-app subscription?

An in-app subscription is just a mechanism that lets you pay to access certain features in an app for a set period of time.

We now use them in Wotja because they will help us fund our continued development of the app over an extended period of time.

What are the benefits?

Subscriptions are not the bad thing some people might claim or fear they are, especially when used by a bone-fide developer that creates high quality paid for software that does not treat you as the product. They are a win-win for both customer and developer.

Some of their benefits are as follows:

  • They let us spend more time working for our existing customers rather than spending that time in trying to find new ones.
  • They save you money over the course of a year compared to the price of the non-subscription version.
  • They help you with cash flow as they split the annual cost into a number of smaller payments during the year (we use a 6 monthly subscription period).
  • They make it cheaper to try a fully featured version than to purchase it outright - if you don't like the app and/or stop wanting to use it then simply cancel your subscription any time up to 24 hours prior to renewal.
  • They mean that during your subscription period you should continue to see improvements and new features that we would previously have had to hold back to charge for in another new paid-for version of the app.
  • They keep us on our toes as you can cancel at any time.

What are "auto-renewing" in-app subscriptions?

These are just subscriptions that will auto-renew when they expire without the need for you to set up a purchase all over again. They are convenient because, for something you love and use regularly (hopefully Wotja!), you do not need to make a new purchase each time the subscription ends. Your creative relaxation is uninterrupted. They are very easy to cancel though, see below.

Is it easy to cancel my Wotja subscription?

Yes, it is very easy to cancel your subscription and you can do so at any time up to 24hrs before it renews. You may even decide to cancel it just after you purchased it - that is your choice.

What happens if I cancel my Wotja subscription?

All that happens is that at the end of the subscription period Wotja will revert to FREE operation, i.e. the feature set and capabilities you can user for free. If or when you decide you would like to start a new subscription you can do so at any time.

How do I cancel my Wotja subscription?

Apple provides detailed information on managing subscriptions. Please refer to : https://support.apple.com/en-us/HT202039

In Wotja:
  • Go to the Wotja Store and press the "Manage Subscriptions" button (it is shown in the area marked as "Miscellaneous".
  • You then see the Wotja subscription page and you can see what level of subscription you have.
  • Press the "Cancel Subscription" button.
  • Press the "Confirm" button in the pop up.
  • Your subscription will no longer auto-renew.
  • At the end of the subscription period Wotja will simply revert to FREE operation.

How are the Wotja subscription prices decided?

It is up to the developer to set the prices for the subscription options and they will balance many factors (it is ultimately a cost/return equation). If prices are too high then the IAPs are not purchased; if too low the app will eventually be abandoned and die because the costs are too high or returns too low to justify continuing to maintain / develop it.

Getting that balance right is an art, not a science. Because of that we may need to adjust our subscription prices over time.

How does Wotja subscription pricing stack up?

Prices have fluctuated over the years, but you may have purchased Noatikl 3 for iOS ($12.99), Mixtikl 7 for iOS ($7.99), Liptikl 2 for iOS ($4.99), Wotja 3 for iOS ($3.99, but no longer available) and the 2 Albums in Tiklbox for iOS ($1.99 each). Had you done that it would have cost you around $34 USD (or equivalent in iTunes pricing). If you had got some of those via one of the latest bundles we did (which offered 15% discount on bundle purchases of paid apps) then it could have cost you around $29 USD.

A 6-month subscription for Wotja ESSENTIALS is just $4.99 USD. The feature set in this tier is already way more powerful than was in Noatikl 3 for iOS where you had, in effect, access to only 1 cell and there was no track mixing, no content randomisation, no per voice TTM, no support for loops etc. Even if you had purchased your apps at lower prices then ESSENTIALS represents a massive saving on the above and you can use almost all Wotjas features for FREE before choosing to get a subscription for it (see also the feature comparison).

A 6-month subscription for the Wotja PRO tier is presently just $6.99 USD and is like having in one app Mixtikl 8, Noatikl 4, Liptikl 3 and Tiklbox 2 (were we to have developed them), along with all the other new things we are adding.

If you decide not to continue with your subscription then Wotja just reverts to FREE operation.

If you just don't like the Wotja subscriptions?

That's OK; we have now released Wotja Pro 2017, a one off purchase version of Wotja with PRO tier capability. It will be updated in tandem with Wotja during 2017. For further updates after that purchase the next year's version or get the subscription version and purchase the IAP that is right for you.

What about a transition Bundle?

Sorry, but the iOS "Wotja Pro 2017 Transition Bundle" that was available for a limited time has now been withdrawn. There are no bundles available at the present time.

We hope the above info helps

We want you to be clear as to what subscriptions are and why we now use them in Wotja. If you purchase a subscription to Wotja then you get our eternal gratitude and you will know that you have encouraged us to continue development of our generative music tools. Thank you!

Sorry, but the iOS "Wotja Pro 2017 Transition Bundle" that was available for a limited time has now been withdrawn. There are no bundles available at the present time.

Tip 1: We strongly recommend using iCloud wherever you can as the files in iCloud will always be backed up, and you don't need to understand the intricacies of the "Intermorphic Folder" or Local Device folder.

Tip 2: If you only save files locally to your device, see Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa. This is important for backing up your files (see also "What should I backup?")

Zip Files: ALWAYS put Zip Files in the right place: for Wotja they go in the Wotja iCloud / iCloud Drive folder; for Noatikl / Mixtikl they go in the "Intermorphic Folder". On your device you can put the Zip Files in the App root folder but we strongly recommend using iCloud/Intermorphic Folder where you can. File references to content in these Zip files will then work across all the apps, this being important for those whose work flow includes Wotja and Noatikl or Mixtikl.

Other Referenced Content: For best results ALWAYS put these in Zip Files (specifically, Paks when it comes to .WAV or .OGG).

iCloud Note: On first start up of an iCloud-supporting iOS app, if "iCloud" is selected in the pop up rather than "Local Storage", then any App Files that are stored in the Apps Device folder (including Zip Files for Wotja 4) will be moved to iCloud. After that, no App Files or Other Content are saved here and App Files or Other Content that are copied here will NOT appear in the relevant App's Files screen.


iOS <-> Mac / Windows PC:

Wotja 4 (mobile and desktop versions)

  • App Files: .wotja, .noatikl, .mixtikl
    • Wotja can only save to and access App Files from its iCloud folder.
  • Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network)
    • Wotja saves these files locally, i.e. on Device they are stored locally. They must be backed up separately. See App File Sharing.
  • Zip Files: .zip (the zip file can include media such as .sf2, .wav or .ogg files)
    • Wotja can only access Zip Files in its iCloud folder.
    • Tip: Although you can put WAV files in a zip and use them in a mix by selecting them from the Templates screen it is not a supported behaviour - if you wish to use WAV/OGG files in Wotja we STRONGLY suggest instead creating and using a zipped Pak. Because it is not supported a supported behaviour it may be prone to crashes etc.
      • However, if you do put WAV/OGG files in a simple zip Wojta treats them as sample loops. These have to be loaded into memory and are not streamed from the file system as Wotja provides no support for that at all. This may be OK for small foley effects or short loops. However, doing it this way (and not in a Pak) you have no control over what Wotja thinks the root or tempo of the WAV file is. Note that if you subsequently change the piece tempo they will be time stretched but this DOES take time.
    • When downloading a zip file in Mobile Safari (and you have Wotja for iOS installed) you will see in the Action sheet popup an option to either "Open in Wotja" or "Copy to Wotja". Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.
    • To copy a zip file already in an iCloud folder into the Wotja folder requires you do do the following:
      • From the iOS iCloud Drive app, find and tap the zip file.
      • Select the bottom toolbar Action button and in the Action sheet popup select the option to either "Open in Wotja" or "Copy to Wotja".
      • Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.
  • Other Referenced Content:
    • Not supported at present.
  • Notes:
    • See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.

Noatikl 2.3+ (mobile and desktop versions)

  • App Files: .noatikl
    • Noatikl can save to and access App Files from its iCloud folder.
  • Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network), .midi (saved only in Desktop version)
    • Noatikl saves these files locally, i.e. on Device they are stored locally. They must be backed up separately.
  • Zip Files: .zip (the zip file can include media such as .sf2, .wav or .ogg files)
  • Other Referenced Content: .sf2, .dls, .midi
  • Notes:

Mixtikl 6+ (mobile and desktop versions)

  • App Files: .mixtikl
    • Mixtikl can save to and access App Files from its iCloud folder.
  • Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network), .WAV, .OGG, .SF2, .DLS
    • Mixtil saves these files locally, i.e. on Device they are stored locally. They must be backed up separately.
  • Zip Files: .zip (the zip file can include media such as .sf2, .dls, .wav or .ogg files)
  • Other Referenced Content: .sf2, .dls, .midi, .wav, .ogg
  • Notes:
    • See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.
    • Mixtikl Tip: The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).
    • See the following links for information related to Mixtikl 5 Desktop (macOS/Windows).

Android <-> Mac / Windows PC:

Mixtikl 6+ (mobile and desktop versions)

  • Connect your Android device to your PC or Mac. It will appear in Explorer or Finder as a USB device.
  • With Explorer or Finder, on your device look for the Intermorphic Folder (see below, a top level folder called "Intermorphic" (i.e. NOT /Music/Intermorphic/) on the *internal* storage card of your device).
    • Note: Depending on your Android device this may also be on an external SD Card if Mixtikl is also installed to that card.
  • Copy your App Files and Other Content (see below. e.g. WAV files) to/from this Intermorphic Folder.
  • The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).
  • Important note for App Files that reference Other Content: So that IM App versions (e.g. mobile, desktop) know where to look for them, when copying Other Content (see below. e.g. WAV files) from your device to your Mac/PC ensure you always put them in the Intermorphic Folder (see below).
  • Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.
  • Tip: You may need to restart Mixtikl for it to be able to find any new content copied in.
  • Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.
  • Tip: It is easiest to delete files on your Android device using Explorer or Finder but you can also delete them using Menu > Tidy.
  • See the following link for information related to Mixtikl 5 (Android).

Intermorphic apps that support Apple iCloud / iCloud Drive:

  • Wotja 4+ (iOS), Wotja 4+ (macOS)
  • Noatikl 3.0+ (iOS), Noatikl 3.1+ (macOS)
  • Liptikl 2.0+ (iOS), Liptikl 2.0+ (macOS)
  • Mixtikl 7.0+ (iOS)
  • Wotja 3.2+ (iOS)

iCloud Drive Folder:

The iCloud Drive folder on macOS is found here:

  • ~/iCloud Drive/Wotja/
  • ~/iCloud Drive/Noatikl/
  • ~/iCloud Drive/Liptikl/

Why use iCloud / iCloud Drive?

We strongly recommend using iCloud / iCloud Drive wherever you can.

There are five main reasons for that:

  1. Backups: Files kept in iCloud are always backed up.
  2. File Synchronisation: Lets you easily create and edit on any device. For example, on an iOS device you create a file on device 1 and then edit it further on device 2, and then on macOS work on that file in the desktop version of that app, and vice versa.
  3. File Organisation: You can move files around on iOS with the iCloud Drive app or on desktop PC with Finder.
  4. Single copies of Zip files (Wotja 4 only): If you Zip up additional content that you want your Wotja file to reference (e.g. SF2, WAV or OGG files) and you put that Zip File in the Wotja iCloud folder then you only need one copy of it (rather than a copy in the Intermorphic Folder of very device you use).
  5. Simplicity: You don't need to understand the intricacies of the "Intermorphic Folder" or Local Device folder.

Note on iCloud Drive Subfolders (folders under the main app folder):

Our iOS apps support "flat" folders meaning they will display all files under the root folder, including files in any subfolders.

Tip: If you want to limit what files are displayed in the iOS app, you need to move the files you don't want to see out of the main app folder, perhaps into a "Archived" folder under iCloud Drive.

Apple iCloud Drive FAQ:

See: iCloud Drive FAQ

How to display iCloud Drive on your iOS device home screen:

See: Help using iCloud Drive

Tip: Why can't I see the relevant app folder in my Mac's iCloud Drive folder or in the iCloud Drive on icloud.com?

Tip: To see the Wotja iCloud folder on Mac, we strongly suggest first installing either Wotja for macOS or Wotja Pro 2017 for macOS. Either will do and (similar on iOS to Wotja or Wotja Pro 2017 for iOS) they both share the same folder.

If you have just installed one of our iCloud Drive supporting apps for the first time, then it seems it can take a while for the iCloud Drive synching to happen and for the folders/files to appear on your Mac. We know not why.... but a couple of suggestions to try are:

  • Sign-in to your iCloud web account (icloud.com) and from the home page select the iCloud Drive icon when you will then be able to see all your iCloud Drive folders. It seems that doing this may cause the relevant app folder to appear soon on the Mac.
  • It may be that the relevent folder is not showing in the above iCloud Drive folder, in which case we have found that if you connect your device to iTunes on your Mac and then perform an iTunes "Sync" for that device, it seems the folders/files then appear straight away under your Mac's iCloud Drive folder and in icloud.com.
  • For Noatikl 2.3+ and Mixtikl 6+ ONLY

    For Wotja 4 see iCloud / iCloud Drive

    Tip: In Mixtikl 7 / Noatikl 3, to use App Files or Other Content from an earlier version, simply first move it to the Intermorphic Folder (a *flat* folder).

    Intermorphic Folder

    Our Desktop Noatikl and Mixtikl Apps look for Zip Files and Other Content, where used and referenced in an App File, in a specific folder. This allows such content to referenced/used in both mobile and desktop versions of those apps. We call this folder the "Intermorphic Folder". It is a *flat folder* (where tilde [~] or %HOMEPATH% in the pathname below is a shortcut for your user account name).

    Mixtikl Note: The "User_Content" folder (Mixer > Mixer Cell > Content button, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it.

    The "Intermorphic Folder" is found here:

    • ~/Music/Intermorphic/ (Mac)
    • %HOMEPATH%\Music\Intermorphic\ (Windows)
    • /Intermorphic/ (Android)
      • This is a folder that is at the top level of your *internal* storage card.
      • Note: Depending on your Android device this may also work with an external SD Card if Mixtikl is also installed to that card.
    • Tip: If you are not sure where to find the Intermorphic Folder, use an IM App as follows:
      • Mixtikl: Try saving a .mixtikl or .noatikl file and then take a look to see what folder it appears in.
      • Noatikl (Desktop): From the Menu select Tools > Show Folders > Noatikl Files
      • If you want to use Other Content from an earlier version of Mixtikl or Noatikl, or even your own content in IM Apps, simply move it to the above *flat* folder.
      • IMPORTANT: A flat folder means that *all content* must be at the top level of that folder. It must not be in a subdirectory under it or it will not be found. So, for example, the free Tiklpak AL Collections 1-3 zip file would just go here, alongside any mix files you might have saved or indeed any other content e.g.: ~/Music/Intermorphic/IMTPALLoopEssentials1.zip
    • Tip for NT3+/MT7+: To keep things even tidier on Desktop, you can now create a ‘zips’ folder under the IM Folder above and simply copy your zip files to there, e.g.: ~/Music/Intermorphic/zips/IMTPALLoopEssentials1.zip. Files are still saved to the Intermorphic Folder.

    Soundfonts (SF2) for IM Apps - where to put them:

    If you have a lot of SF2 and you want to keep things tidy then if all the sf2 are in a flat folder you can just zip the SF2 files.

    • Tip: To keep things even tidier you can now create a 'zips' folder under the the iCloud folder or the Intermorphic Folder above and simply copy your SF2 zip files to there, e.g.: ~/Music/Intermorphic/zips/mySF2Collection1.zip.

    Zipping with Folders (optional)

    We appreciate you may have lots of SF2 you might want to use, or even collections of them and you want to keep things tidy and structured on your PC or even in the Wavetable SF2 list.

    You might wish to zip with folders if:

    • you want to have control over the order in which SF2 display in the Wavetable Unit SF2 list (i.e. you might want to easily see all ‘synths’ in one block); or
    • you want to retain the structure of the SF2 grouping (perhaps you have licenced a collections or set from a 3rd party and it is already set out like that)

    Say you have the following collection of SF2 files that you want to use in an App (and want to show up in the Wavetable Unit SF2 list like this, too):

    mySF2Collection1/drones/drone1.sf2
    mySF2Collection1/pads/pad1.sf2
    mySF2Collection1/synths/synth1.sf2

    To retain that structure you must zip the above directory *such that it keeps the entire folder paths*. You can give this zip any name, maybe something like “mySF2Collection1.zip”

    In macOS you can create this zip by right clicking the "mySF2Collection1" folder and selecting “Compress 'mySF2Collection1'”. Alternatively, in Terminal, navigate to the folder above this folder and type:

    zip -r mySF2Collection1.zip mySF2Collection1

    You can check that the zip has the files you expect in it by typing in terminal:

    unzip -t mySF2Collection1.zip

    Now, put this zip file in the iCloud Folder (Wotja only) or *at the top level* of the Intermorphic Folder, restart the App and then create and save Pieces that reference these SF2. If you then move those Pieces between Apps, they should still play just fine (provided you have copied that zip file in of course!).

    Backing up:

    Note: Using iCloud as your App File (and Other Content) backup mechanism is very convenient. It also keeps them in sync across devices and so makes it easy to work with those files in the iOS version of that app. However, not all your App related files will be in iCloud (see File Management).

    • If you are using iCloud then we still recommend you occasionally back up the files you have in the "iCloud Drive" folder. Reason?: Just in case!
    • If you are using iCloud (and certainly if you aren't) then we strongly recommend you regularly back up all your App related files BEFORE you remove an IM App from your device as the process of removal also removes ALL of the Apps' locally stored files.
    • iOS specific note: Although making an iTunes backup of your device will back up all your installed apps AND their locally stored data (see: http://support.apple.com/kb/ht4946), if you remove and then reinstall an app, its local DATA is not restored: the only way to get back that app's local data is to do a device restore from a backup (See: http://support.apple.com/kb/HT1766) - but that also then OVERWRITES ALL device app data with whatever was in the backup. If you want or need to go that route, see this FAQ entry. It is always a good idea to keep separate backups of your files - see File Management.

    Sometimes we get reports of partial or corrupt downloads of zip files we make available via our website. We are not entirely sure why, but it seems there is a relationship to the browser you use to make the download.

    If a zip file has not fully downloaded and you attempt to unzip it you will be informed it is corrupt, i.e. you have made a partial download (we list the size of the downloads so that you can check they seem about right). Before attempting to download the zip again, please delete any such previously downloaded version of that zip that might be in your browser cache.

    Browsers:

    • Google Chrome: This does seem to download partial zip files for some reason. Please try downloading the zip file with another browser...
    • Firefox: No known problems.
    • Apple Safari: No known problems.
    • Microsoft Edge: Downloads may only get about halfway and then you see a message that downloads were interrupted. At the bottom of the download screen you should see a “Resume” button. Press this and the download should then complete successfully.

    One other suggestion...

    If you have tried different browsers and are still getting partial downloads then when you go to download the zips, try right clicking on the link and then selecting “Save As” or “Save File As” and putting it somewhere new. This has helped some in the past.

    If you have purchased one of our tools from our Web store, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:

    • Close all instances of our software (including sequencers using our plugins).
    • Open the version of software for which you have purchased a license (e.g. Standalone, or specific Plugin variant), select Help > Product Key and enter your Customer ID, Order ID and Product Key. We recommend you copy and paste the Product Key and do not try to type it in.
    • Once entered, close the software and restart it.
    • Tip: Do not have any spaces at the end of the Product Key ... or at the start.
    • Problems copying/pasting Product Key?
      • Mac - To paste on the Mac, you must:
        • Right-click in the text box, OR Control-click in the text box
        • ... then select 'Paste' from the pop-up menu
        • Alternatively, click in the text box, and press Cmd-V / Applekey-V (the paste shortcut).
      • Windows - To paste on Windows, you must :
        • Right click in the text box
        • ... then select 'Paste' from the pop-up menu
        • Alternatively, click in the text box, and press Control-V (for paste).
      • We have also had problems reported from Mac users with Microsoft Entourage. The issue is that the Product Key is not being treated as plain text. Try this:
        • run TextEdit (you'll find TextEdit using Finder in the Applications folder)
        • copy the values from Entourage
        • paste the values into TextEdit (where it is set-up to be plain text, *not* RTF format!)
        • copy each value you need from TextEdit
        • paste into noatikl...!
      • See also https://forum.intermorphic.com/viewtopic.php?t=263.
    • Tip: If you are still having problems, please contact us and let us know the version numbered displayed in Help About (as well as OS version, how much free disk space you have, how much RAM do you have, the format of your hard disk [e.g. FAT32]).

    If you are having problems getting the Product Key accepted the most likely reason is that you have a space in front of or after the Product Key in the the Product Key field (there should be no space). Also, note that you have to enter the Product Key into each product you wish to use (i.e. Standalone or Plugin).

    Note: If you're running on Windows, and find that Liptikl, Mixtikl or Noatikl don't save their license key when you close the application, use the Windows option to run the program using "Run as Administrator". Enter and save your registration details. Restart the application normally: it should now be fine. If you've got trouble saving the license key for Noatikl or Mixtikl VSTi, you should run the host application (e.g. Reaper) as Administrator, set your license key details, then close the application and restart it normally.

    We try as hard as we can to make our apps stable. If this app does crash on you, then the chances are that for crashes in new apps (released after Jun 2014) we will get reports from the HockeyApp integrated crash reporting system. Because of this, we have the best chance of fixing crashers and so our latest versions are likely to be the most stable. This is one reason we recommend that you always update your Intermorphic apps to the latest version, where your device/OS allows.

    If you are using an earlier app then you can still send us a crash log so that we can investigate and try to fix the problem (for all users). The crash log files all start with the app name, and have an extension "crash". They are text files that we can read, and give us useful information in tracking-down a crash.

    Please send the text in them to us via our feedback form, and don't forget to tell us what you were doing when you had the crash! Hopefully we will be able to fix the crash in the next update.

    Here is how you get the crash log files:

    Crash logs on Mac Desktop

    Note: Also refer to this article.

    To find a log file, in Finder open:

    ~/Library/Logs/DiagnosticReports/

    You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).

    Crash logs on Windows 7

    See this article.

    Crash logs on Windows 8 / 10

    Open Event Viewer, then go to Windows Logs -> Application and look for errors.

    Crash logs on iPhone, iPod Touch, or iPad

    Note: Also refer to this article.

    • Sync your device to iTunes. This will copy the crash logs (all appeneded as .crash) automatically from your device to your computer.
    • You'll find the relevant app crash logs on your computer in one of the following locations:

      Mac macOS:
      ~/Library/Logs/CrashReporter/MobileDevice/<YOUR_DEVICE>
      (the tilde ~ in the pathname is a shortcut for your user account name.

      To find the log file, open ~/Logs/CrashReporter/MobileDevice/ in the Finder and look for a file appended .crash

      • Note: You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above). e.g. /Users/jdoe/Library/Logs/CrashReporter/MobileDevice/John Doe’s iPhone/Noatikl_2013-01-29-200048_John-Does-iPhone.crash
      Windows 7 / 8 / 10:
      <drive>:\Users\<YOUR_NAME>\AppData\Roaming\Apple 
                            computer\Logs\CrashReporter/MobileDevice/<YOUR_DEVICE>

    We strongly recommend backing up your content before removing an app from your iOS device, but you are here as you probably did not do that.

    You can get your files back if you made an iTunes backup at some point, a backup that contains your Mixtikl/Noatikl files. You need to get the Mixtikl/Noatikl files you want from that backup and copy them off the device. Then, you need to copy them back again. Note that IAP purchase keys are also stored in a backup, but these can be more easily recovered via a Restore in the Mixtikl Store or Noatikl Store, as relevant.

    The way an iTunes Restore works is that ALL data in the backup is restored to your device, so if you are restoring an old backup (say something from 3 months ago), it will overwrite everything that you have on your device today. So proceed carefully.

    This is the order in which you need to do things (but we are not liable if anything goes wrong!):

    • Back up your device to iTunes now (see: http://support.apple.com/kb/HT1766), to create a TODAY backup of you devices as it is today - and make sure you can see that this backup is there (see: http://support.apple.com/kb/HT4946).
    • Restore your device from an OLDER backup, that you think contains your files
    • Follow the Copy Out (from Device) instructions from here to create backup copies of your IM App files to your computer.
    • Restore your device to your TODAY backup.
    • Follow the Copy In to Device instructions from here to copy your IM App files back onto your device.
    • Open your IM App and you should be able to access the files you have just copied on to it!

    Yes you can! Follow these instructions:

    • Install Wine from your normal Linux package installer.
    • Download the Liptikl / Mixtikl / Noatikl etc. zip for Windows as required.
    • Extract the downloaded zip file to your system.
    • Run the relevant setup.exe program using Wine Windows Program Loader (right-click on the file, select the appropriate option...) ...
    • Ignore any install-time warnings you see about registering the Mixtikl browser plugin.
    • Run the standalone application - you can find this from menu Wine -> Programs -> Intermorphic (Mixtikl/Liptikl/Noatikl), or at .wine/drive_c/Program Files/intermorphic/mixtikl/mixtikl.exe (for example).
    • It should all work just fine! Noatikl however: to get output from Noatikl, will require you to configure your Linux MIDI configuration to suit - this is entirely up to the user to figure-out! - do please let us know how you get on here via our forums. See http://wiki.winehq.org/MIDI for outline instructions....
    • If you try out the Liptikl, Mixtikl or Noatikl trial versions and then decide you like it and want to continue using it - please buy a license from us! :).
    • NB: Files are are saved to e.g. ~/intermorphic/mixtikl/paks/User_Content/abcdefg.mixtikl

    We have changed our forum style recently and are experimenting with a new one. To register on our Forum, select the Login button on the left (the Login button is below the Intermorphic logo on the left and next to the Options button, and both are above the text "Board Index"). If you select the Registration link that indicates you are under 14, you will get a COPPA form. Our forum is not intended for those under 14.

    Licensing FAQ

    We try to provide here answers to any common licensing questions. If you have a question you need an answer to concerning licensing of our products, and it is not answered here, try also contacting us.

    Broadly speaking, we have tried to draft our Software EULAs to be flexible for you. We don't want our licence to get in the way of you working and coming up with great ideas.

    So, if you have 2 computers and have purchased the relevant licences and relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use that software on both of them (but not use the software simultaneously on both, though!).

    With the relevant licence and where relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use both Mac and Windows versions of the software, too, including if your computers are dual boot Win/Mac systems.

    Please note that Noatikl, Mixtikl and Liptikl for Mac are now only available from the Mac App Store, which has different licencing terms.

    Please note that we cannot give any legal interpretations of the EULA licence (*we are not lawyers*), but we hope the pointers below are of help. At the end of the day, be sensible: respect the rights of 3rd parties, comply with their licence terms and use a validly licenced version to make the recordings. If you do feel you need an interpretation you will need to ask a lawyer!

    Important Notes:

    • Content of a purely generative nature is created randomly - but remember, IME (NME) Patterns are NOT generative. In something you want to record, modify any Pattern voice that is used so that it does not use a B type Pattern.
      • There are different types of Patterns. B type patterns contain information on both pitch and duration whereas R type patterns define only note durations leaving the engine choose the note pitches at random (these can also be used for beat patterns, too).
      • If you have to use B type patterns then you MUST use your own patterns and it is up to you to ensure they do not infringe someone's melody. Even though you can apply a mutation factor to a B type pattern it always starts with the pattern and we do NOT recommend relying on this technique. For those reasons we instead recommend using R type patterns. Alternatively, change the voice type to be a generative voice type such as Rhythmic or Ambient (this will also change how the music is composed, however).
      • Tip: There are other generative strategies such as using a Following Voice to follow a Pattern voice. The Following voice MUST use a Chordal Harmony rule with associated Scale rule with a few elements. Set the volume of the Pattern voice to zero and all you should then hear is the Following voice, which might be OK for an audio recording. Note that MIDI recordings will still capture the Pattern voice, however.
    • Even generatively created content has the potential to end up as a tune that a 3rd party might claim ownership of - so always be careful. Remember, we make creativity tools.
    • For use of content in the Intermorphic Paks refer to the Intermorphic Pak EULA.
    • If another party's IP is included in your recording (e.g. WAV, SF2, MIDI files etc.) then, as they own that content, you have to comply with their licences terms for the use of that content. If you use someone else's Noatikl / Mixtikl / Wotja files or ISE (PSE) Sound Designs then you should seek from them the necessary permissions or licences. In any event, if you use 3rd party content in your recordings then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content.
    • In all recordings you must ensure you comply with the terms for use of the IM Wavetable(s) (See Intermorphic EULA, noting clause 5 concerning "Intermorphic Wavetable" which applies to all included Intermorphic SF2/DLS wavetables).
    • When you make the audio or MIDI recording(s) that you want to use Commercially make sure you have (as relevant) an active subscription or have purchased a valid licence to use the app as full product (e.g. including In-App purchase in an older Freemium version).
    • Please be aware that Educational versions may not be used for commercial or business purposes.

    With the above Important Notes being observed, then, in general, you own the rights to recordings you make and can use them commercially provided that when making them:

    • You use only purely generative templates from either the included Intermorphic Generative Paks (modified or not by you) or generative content that you have created yourself.
      • If you do use templates that utilise B type melodic patterns then you MUST change those patterns and it is your responsibility to ensure that the patterns you use do not infringe the rights of any 3rd parties (e.g. ensure you do not use melodies owned by others).
    • You use only content that you own the rights to (e.g. your own WAVs, SF2, MIDI files and/or Noatikl / Mixtikl / Wotja files and/or ISE (PSE) Sounds Designs).

    With respect to recordings made of mixes using or featuring content from the FREE Paks (i.e. AL Collections 1-3, Morphing Drum + Bass which include content we licence from a 3rd party), then you will also need to comply with the Intermorphic Pak EULA and pay particular attention to the clause in relevant licence for those Paks:

    • "You may mix together content from the Pak, modify Template parameter settings, and combine content from the Pak with other content over which you have the requisite rights, in order to create your own Noatikl, Mixtikl, Wotja or Partikl files (variously "Files"), IM Software Music URLs (variously "Music URLs") and audio or MIDI mix recordings (variously "New Content"). You are free to distribute the New Content provided (i) the New Content constitutes an original work (ii) you have the necessary distribution rights in any third party content (iii) any Music URLs you self-publish or distribute in any way comply with the Intermorphic Website Terms of Service (http://intermorphic.com/tos) and (iv) individual sound samples are not used in isolation." and "You may not use content from the Pak to create music libraries for distribution to third parties and you may not modify any included 3rd party sound samples."

      With respect to the Paks above, if you are wanting to create music libraries of any kind, then you would not be licenced to do that. Similarly, if any of the sound samples are used in isolation (i.e. not mixed against another sample playing at the same time), then you would not be licenced to do that.

      If you also include other content in your mix then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content.

    Of course not (but please note that Educational versions may not be used for commercial or business purposes)! However, please do ensure you comply with the licence terms for any Intermorphic Pak and/or 3rd party content you use in your recordings.

    Yes, you can use our apps in live performances, provided you are doing the performance (i.e. you are present and interacting with the software) and you have a valid licenced version or active subscription. We have some specific wording to cater for that, generally under Clause 3.5 (see the EULA).

    "You may NOT use the Software for any public performance, live broadcast or time delayed live broadcast unless you have purchased a valid licence to use the Software and, where you are not present and interacting with the Software and the Software is being used for commercial purposes, you have also purchased the additional valid relevant performance licences."

    User Forums

    Our fora are where we share knowledge - we all try to help each other in this community. This is your #1 support route.

    Not a member? You can still search and read posts, and it is easy to sign up if you do want to post a question or ask for help.

    Forums:

    Intermorphic
    Wotja - Generative Music Mixer, Composer & Cut-Up Text Editor
    Noatikl - Generative Music Composer
    Mixtikl - Generative Music Mixer
    Liptikl - Cut-up Text Editor
    Tiklbox - Relaxing Generative Music
    Tiklpak Pak Makers
    Intermorphic / Partikl Sound Engine

    If you are having a problem subscribing to a forum, please contact us below.

    Contact

    We always love to hear from you, as we build our products for you!

    • Forum contact:

      Our fora are your main point of contact for any product support related questions and to submit bugs. We regularly monitor and contribute to our forums, so you can reach us in a more public manner there. However, if you do not want to join a forum to leave a bug report, then no worries: use one of the following contact mechanisms.

    • Community / Social Media:

      We have the following online presences. Please do join us!

    • Contact Form:

      Use the form below to contact us with any order or sales queries, feedback, suggestions, testimonials etc. or if you just want to get in touch privately. Also use it to let us know of bug reports, errors and problems if you don't want to do it via the forum.

    Contact Form

    Note: refer to Support Policy


       

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    If you had expected a reply and have still not heard from us, then please post a message to the relevant Intermorphic forum. We monitor these so will be able to reply to you there while we investigate where the issue lies.

    If you have checked the Website Terms box and the contact form still is not working then as a last resort please email .