Apps can unfortunately go wrong some times with a 'bug'. If or when that happens, we want to squash that pesky bug as soon as we can.
However, if we don't know about it, we cannot fix it. So, we need your help there.
PLEASE CONTACT US (don't assume someone else will!) and provide whatever background to the bug that you can (e.g. how to repeat it etc.) rather than just leaving a "it's broken" review which we cannot respond to, that may not give us the information we need to find out what has gone wrong and, more importantly - does not help us quickly fix things for you.
We have quickly fixed many bugs for the benefit of all as a result of kind people promptly reporting them to us (and we thank them for that!).
We provide general support to our customers through regularly updated Product User Guides, Product FAQs and through a self-help Forums where we and like-minded, knowledgeable and helpful customers can contribute and share knowledge. This let us focus on:
Keeping prices down - this benefits all customers who purchase and use our tools.
Fixing bugs - we know of these through bug submissions that you provide.
Improving our tools - new features and capabilities etc. benefit everyone.
Developing new tools - continuous innovation is the only way forward.
If our community can help you with your queries, then everyone benefits.
If you have found a bug, then please do send us details of that via our contact form.
We also provide fully working versions of several of our software variants on a 30 day trial basis. This is so you can try out our software and make sure the version you are interested in works for you (and that you like it!) before you buy it.
We don't provide direct support - meaning phone, email or post.
BUT, if you are completely stuck and do contact us with a support related question, we will try to respond if it is not something dealt with in the relevant FAQ, docs or forum, but we would still prefer that you use the forum so that others can benefit from any questions and answers. There are many very helpful people in our forum.
We try to ensure our User Guides contain the information you need to use our Apps. We also supplement that material with relevant FAQs, below, and Tutorials and Videos. If you do not find what you need in either of those, also try the relevant forum.
Tip: We strongly recommend using iCloud wherever you can as the files in iCloud will always be backed up, and you don't need to understand the intricacies of the "Intermorphic Folder" or Local Device folder.
Zip Files: ALWAYS put Zip Files in the right place: for Wotja they go in the Wotja iCloud / iCloud Drive folder; for Noatikl / Mixtikl they go in the "Intermorphic Folder". On your device you can put the Zip Files in the App root folder but we strongly recommend using iCloud/Intermorphic Folder where you can. File references to content in these Zip files will then work across all the apps, this being important for those whose work flow includes Wotja and Noatikl or Mixtikl.
Other Referenced Content: For best results ALWAYS put these in Zip Files (specifically, Paks when it comes to .WAV or .OGG).
iCloud Note: On first start up of an iCloud-supporting iOS app, if "iCloud" is selected in the pop up rather than "Local Storage", then any App Files that are stored in the Apps Device folder (including Zip Files for Wotja 4) will be moved to iCloud. After that, no App Files or Other Content are saved here and App Files or Other Content that are copied here will NOT appear in the relevant App's Files screen.
iOS <-> Mac / Windows PC:
Wotja 4 (mobile and desktop versions)
App Files: .wotja, .noatikl, .mixtikl
Wotja can only save to and access App Files from its iCloud folder.
Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network)
Wotja saves these files locally, i.e. on Device they are stored locally. They must be backed up separately. See App File Sharing.
Zip Files: .zip (the zip file can include media such as .sf2, .wav or .ogg files)
Wotja can only access Zip Files in its iCloud folder.
When downloading a zip file in Mobile Safari (and you have Wotja for iOS installed) you will see in the Action sheet popup an option to either "Open in Wotja" or "Copy to Wotja". Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.
Other Referenced Content:
Not supported at present.
Noatikl 2.3+ (mobile and desktop versions)
App Files: .noatikl
Noatikl can save to and access App Files from its iCloud folder.
Other Content: .fxm (ISE FX Network), .tg (ISE Sound Network), .midi (saved only in Desktop version)
Noatikl saves these files locally, i.e. on Device they are stored locally. They must be backed up separately.
Zip Files: .zip (the zip file can include media such as .sf2, .wav or .ogg files)
See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.
Mixtikl Tip: The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).
Connect your Android device to your PC or Mac. It will appear in Explorer or Finder as a USB device.
With Explorer or Finder, on your device look for the Intermorphic Folder (see below, a top level folder called "Intermorphic" (i.e. NOT /Music/Intermorphic/) on the *internal* storage card of your device).
Note: Depending on your Android device this may also be on an external SD Card if Mixtikl is also installed to that card.
Copy your App Files and Other Content (see below. e.g. WAV files) to/from this Intermorphic Folder.
The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).
Important note for App Files that reference Other Content: So that IM App versions (e.g. mobile, desktop) know where to look for them, when copying Other Content (see below. e.g. WAV files) from your device to your Mac/PC ensure you always put them in the Intermorphic Folder (see below).
Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.
Tip: You may need to restart Mixtikl for it to be able to find any new content copied in.
Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.
Tip: It is easiest to delete files on your Android device using Explorer or Finder but you can also delete them using Menu > Tidy.
We strongly recommend using iCloud / iCloud Drive wherever you can.
There are five main reasons for that:
Backups: Files kept in iCloud are always backed up.
File Synchronisation: Lets you easily create and edit on any device. For example, on an iOS device you create a file on device 1 and then edit it further on device 2, and then on macOS work on that file in the desktop version of that app, and vice versa.
File Organisation: You can move files around on iOS with the iCloud Drive app or on desktop PC with Finder.
Single copies of Zip files (Wotja 4 only): If you Zip up additional content that you want your Wotja file to reference (e.g. SF2, WAV or OGG files) and you put that Zip File in the Wotja iCloud folder then you only need one copy of it (rather than a copy in the Intermorphic Folder of very device you use).
Simplicity: You don't need to understand the intricacies of the "Intermorphic Folder" or Local Device folder.
Note on iCloud Drive Subfolders (folders under the main app folder):
Our iOS apps support "flat" folders meaning they will display all files under the root folder, including files in any subfolders.
Tip: If you want to limit what files are displayed in the iOS app, you need to move the files you don't want to see out of the main app folder, perhaps into a "Archived" folder under iCloud Drive.
Tip: Why can't I see the relevant app folder in my Mac's iCloud Drive folder or in the iCloud Drive on icloud.com?
If you have just installed one of our iCloud Drive supporting apps for the first time, then it seems it can take a while for the iCloud Drive synching to happen and for the folders/files to appear on your Mac. We know not why.... but a couple of suggestions to try are:
Sign-in to your iCloud web account (icloud.com) and from the home page select the iCloud Drive icon when you will then be able to see all your iCloud Drive folders. It seems that doing this may cause the relevant app folder to appear soon on the Mac.
It may be that the relevent folder is not showing in the above iCloud Drive folder, in which case we have found that if you connect your device to iTunes on your Mac and then perform an iTunes "Sync" for that device, it seems the folders/files then appear straight away under your Mac's iCloud Drive folder and in icloud.com.
Tip: In Mixtikl 7 / Noatikl 3, to use App Files or Other Content from an earlier version, simply first move it to the Intermorphic Folder (a *flat* folder).
Our Desktop Noatikl and Mixtikl Apps look for Zip Files and Other Content, where used and referenced in an App File, in a specific folder. This allows such content to referenced/used in both mobile and desktop versions of those apps. We call this folder the "Intermorphic Folder". It is a *flat folder* (where tilde [~] or %HOMEPATH% in the pathname below is a shortcut for your user account name).
Mixtikl Note: The "User_Content" folder (Mixer > Mixer Cell > Content button, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it.
The "Intermorphic Folder" is found here:
This is a folder that is at the top level of your *internal* storage card.
Note: Depending on your Android device this may also work with an external SD Card if Mixtikl is also installed to that card.
Tip: If you are not sure where to find the Intermorphic Folder, use an IM App as follows:
Mixtikl: Try saving a .mixtikl or .noatikl file and then take a look to see what folder it appears in.
Noatikl (Desktop): From the Menu select Tools > Show Folders > Noatikl Files
If you want to use Other Content from an earlier version of Mixtikl or Noatikl, or even your own content in IM Apps, simply move it to the above *flat* folder.
IMPORTANT: A flat folder means that *all content* must be at the top level of that folder. It must not be in a subdirectory under it or it will not be found. So, for example, the free Tiklpak AL Collections 1-3 zip file would just go here, alongside any mix files you might have saved or indeed any other content e.g.: ~/Music/Intermorphic/IMTPALLoopEssentials1.zip
Tip for NT3+/MT7+: To keep things even tidier on Desktop, you can now create a ‘zips’ folder under the IM Folder above and simply copy your zip files to there, e.g.: ~/Music/Intermorphic/zips/IMTPALLoopEssentials1.zip. Files are still saved to the Intermorphic Folder.
If you have a lot of SF2 and you want to keep things tidy then if all the sf2 are in a flat folder you can just zip the SF2 files.
Tip: To keep things even tidier you can now create a 'zips' folder under the the iCloud folder or the Intermorphic Folder above and simply copy your SF2 zip files to there, e.g.: ~/Music/Intermorphic/zips/mySF2Collection1.zip.
Zipping with Folders (optional)
We appreciate you may have lots of SF2 you might want to use, or even collections of them and you want to keep things tidy and structured on your PC or even in the Wavetable SF2 list.
You might wish to zip with folders if:
you want to have control over the order in which SF2 display in the Wavetable Unit SF2 list (i.e. you might want to easily see all ‘synths’ in one block); or
you want to retain the structure of the SF2 grouping (perhaps you have licenced a collections or set from a 3rd party and it is already set out like that)
Say you have the following collection of SF2 files that you want to use in an App (and want to show up in the Wavetable Unit SF2 list like this, too):
To retain that structure you must zip the above directory *such that it keeps the entire folder paths*. You can give this zip any name, maybe something like “mySF2Collection1.zip”
In macOS you can create this zip by right clicking the "mySF2Collection1" folder and selecting “Compress 'mySF2Collection1'”. Alternatively, in Terminal, navigate to the folder above this folder and type:
zip -r mySF2Collection1.zip mySF2Collection1
You can check that the zip has the files you expect in it by typing in terminal:
unzip -t mySF2Collection1.zip
Now, put this zip file in the iCloud Folder (Wotja only) or *at the top level* of the Intermorphic Folder, restart the App and then create and save Pieces that reference these SF2. If you then move those Pieces between Apps, they should still play just fine (provided you have copied that zip file in of course!).
Note: Using iCloud as your App File (and Other Content) backup mechanism is very convenient. It also keeps them in sync across devices and so makes it easy to work with those files in the iOS version of that app. However, not all your App related files will be in iCloud (see File Management).
If you are using iCloud then we still recommend you occasionally back up the files you have in the "iCloud Drive" folder. Reason?: Just in case!
If you are using iCloud (and certainly if you aren't) then we strongly recommend you regularly back up all your App related files BEFORE you remove an IM App from your device as the process of removal also removes ALL of the Apps' locally stored files.
iOS specific note: Although making an iTunes backup of your device will back up all your installed apps AND their locally stored data (see: http://support.apple.com/kb/ht4946), if you remove and then reinstall an app, its local DATA is not restored: the only way to get back that app's local data is to do a device restore from a backup (See: http://support.apple.com/kb/HT1766) - but that also then OVERWRITES ALL device app data with whatever was in the backup. If you want or need to go that route, see this FAQ entry.
Sometimes we get reports of partial or corrupt downloads of zip files we make available via our website. We are not entirely sure why, but it seems there is a relationship to the browser you use to make the download.
If a zip file has not fully downloaded and you attempt to unzip it you will be informed it is corrupt, i.e. you have made a partial download (we list the size of the downloads so that you can check they seem about right). Before attempting to download the zip again, please delete any such previously downloaded version of that zip that might be in your browser cache.
Google Chrome: This does seem to download partial zip files for some reason. Please try downloading the zip file with another browser...
Firefox: No known problems.
Apple Safari: No known problems.
Microsoft Edge: Downloads may only get about halfway and then you see a message that downloads were interrupted. At the bottom of the download screen you should see a “Resume” button. Press this and the download should then complete successfully.
One other suggestion...
If you have tried different browsers and are still getting partial downloads then when you go to download the zips, try right clicking on the link and then selecting “Save As” or “Save File As” and putting it somewhere new. This has helped some in the past.
If you have purchased one of our tools from our Web store, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:
Close all instances of our software (including sequencers using our plugins).
Open the version of software for which you have purchased a license (e.g. Standalone, or specific Plugin variant), select Help > Product Key and enter your Customer ID, Order ID and Product Key. We recommend you copy and paste the Product Key and do not try to type it in.
Once entered, close the software and restart it.
Tip: Do not have any spaces at the end of the Product Key ... or at the start.
Problems copying/pasting Product Key?
Mac - To paste on the Mac, you must:
Right-click in the text box, OR Control-click in the text box
... then select 'Paste' from the pop-up menu
Alternatively, click in the text box, and press Cmd-V / Applekey-V (the paste shortcut).
Windows - To paste on Windows, you must :
Right click in the text box
... then select 'Paste' from the pop-up menu
Alternatively, click in the text box, and press Control-V (for paste).
We have also had problems reported from Mac users with Microsoft Entourage. The issue is that the Product Key is not being treated as plain text. Try this:
run TextEdit (you'll find TextEdit using Finder in the Applications folder)
copy the values from Entourage
paste the values into TextEdit (where it is set-up to be plain text, *not* RTF format!)
Tip: If you are still having problems, please contact us and let us know the version numbered displayed in Help About (as well as OS version, how much free disk space you have, how much RAM do you have, the format of your hard disk [e.g. FAT32]).
If you are having problems getting the Product Key accepted the most likely reason is that you have a space in front of or after the Product Key in the the Product Key field (there should be no space). Also, note that you have to enter the Product Key into each product you wish to use (i.e. Standalone or Plugin).
Note: If you're running on Windows, and find that Liptikl, Mixtikl or Noatikl don't save their license key when you close the application, use the Windows option to run the program using "Run as Administrator". Enter and save your registration details. Restart the application normally: it should now be fine. If you've got trouble saving the license key for Noatikl or Mixtikl VSTi, you should run the host application (e.g. Reaper) as Administrator, set your license key details, then close the application and restart it normally.
We try as hard as we can to make our apps stable. If this app does crash on you, then the chances are that for crashes in new apps (released after Jun 2014) we will get reports from the HockeyApp integrated crash reporting system. Because of this, we have the best chance of fixing crashers and so our latest versions are likely to be the most stable. This is one reason we recommend that you always update your Intermorphic apps to the latest version, where your device/OS allows.
If you are using an earlier app then you can still send us a crash log so that we can investigate and try to fix the problem (for all users). The crash log files all start with the app name, and have an extension "crash". They are text files that we can read, and give us useful information in tracking-down a crash.
Please send the text in them to us via our feedback form, and don't forget to tell us what you were doing when you had the crash! Hopefully we will be able to fix the crash in the next update.
(the tilde ~ in the pathname is a shortcut for your user account name.
To find the log file, open ~/Logs/CrashReporter/MobileDevice/ in the Finder and look for a file appended .crash
Note: You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).
e.g. /Users/jdoe/Library/Logs/CrashReporter/MobileDevice/John Doe’s iPhone/Noatikl_2013-01-29-200048_John-Does-iPhone.crash
We strongly recommend backing up your content before removing an app from your iOS device, but you are here as you probably did not do that.
You can get your files back if you made an iTunes backup at some point, a backup that contains your Mixtikl/Noatikl files. You need to get the Mixtikl/Noatikl files you want from that backup and copy them off the device. Then, you need to copy them back again. Note that IAP purchase keys are also stored in a backup, but these can be more easily recovered via a Restore in the Mixtikl Store or Noatikl Store, as relevant.
The way an iTunes Restore works is that ALL data in the backup is restored to your device, so if you are restoring an old backup (say something from 3 months ago), it will overwrite everything that you have on your device today. So proceed carefully.
This is the order in which you need to do things (but we are not liable if anything goes wrong!):
Run the relevant setup.exe program using Wine Windows Program Loader (right-click on the file, select the appropriate option...) ...
Ignore any install-time warnings you see about registering the Mixtikl browser plugin.
Run the standalone application - you can find this from menu Wine -> Programs -> Intermorphic (Mixtikl/Liptikl/Noatikl), or at .wine/drive_c/Program Files/intermorphic/mixtikl/mixtikl.exe (for example).
It should all work just fine! Noatikl however: to get output from Noatikl, will require you to configure your Linux MIDI configuration to suit - this is entirely up to the user to figure-out! - do please let us know how you get on here via our forums. See http://wiki.winehq.org/MIDI for outline instructions....
If you try out the Liptikl, Mixtikl or Noatikl trial versions and then decide you like it and want to continue using it - please buy a license from us! :).
NB: Files are are saved to e.g. ~/intermorphic/mixtikl/paks/User_Content/abcdefg.mixtikl
We have changed our forum style recently and are experimenting with a new one. To register on our Forum, select the Login button on the left (the Login button is below the Intermorphic logo on the left and next to the Options button, and both are above the text "Board Index"). If you select the Registration link that indicates you are under 14, you will get a COPPA form. Our forum is not intended for those under 14.
We try to provide here answers to any common licensing questions. If you have a question you need an answer to concerning licensing of our products, and it is not answered here, try also contacting us.
Broadly speaking, we have tried to draft our Software EULAs to be flexible for you. We don't want our licence to get in the way of you working and coming up with great ideas.
So, if you have 2 computers and have purchased the relevant licences and relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use that software on both of them (but not use the software simultaneously on both, though!).
With the relevant licence and where relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use both Mac and Windows versions of the software, too, including if your computers are dual boot Win/Mac systems.
Please note that Noatikl, Mixtikl and Liptikl for Mac are now only available from the Mac App Store, which has different licencing terms.
If when you made the recording(s) you had (as relevant) an active subscription, had purchased a licence to a full product or had purchased the "Save, Export, Clipboard" In-App purchase in an older Freemium version (and please note that Educational versions may not be used for commercial or business purposes) the general answer is yes, but be aware of the following qualifications:
With respect to recordings made of pieces or mixes that you have created using content from the Included Intermorphic Generative Paks (refer to the Intermorphic Pak EULA) then yes you do own the recordings as we own all the generative content in the foregoing paks and of course you are allowed to modify the generative parameters in any of the templates (NB: if you input note patterns then you are responsible for ensuring those melodies do not infringe anothers rights, and; and if you use someone elses Noatikl/Mixtikl/Wotja files then you should seek from them the necessary permissions). If you mix the foregoing with other content then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content. Note: See also the EULA and also in that note clause 5 concerning "Intermorphic Wavetable" which applies to all included Intermorphic SF2/DLS wavetables.
If you are referring to recordings made of mixes using or featuring audio content from Paks in AL Collections 1-3 and/or the LoopBeats 2 Paks (see the Intermorphic Pak EULA which includes content we licence from a 3rd party, then you will need to pay particular attention to the clause in relevant licence for those Paks:
"You may mix together content from the Tiklpak, modify Template parameter settings, and combine content from the Tiklpak with other content over which you have the requisite rights, in order to create your own Noatikl, Mixtikl, Wotja or Partikl files (variously "Files"), IM Software Music URLs (variously "Music URLs") and audio or MIDI mix recordings (variously "New Content"). You are free to distribute the New Content provided (i) the New Content constitutes an original work (ii) you have the necessary distribution rights in any third party content (iii) any Music URLs you self-publish or distribute in any way comply with the Intermorphic Website Terms of Service (http://intermorphic.com/tos) and (iv) individual sound samples are not used in isolation." and "You may not use content from the Tiklpak to create music libraries for distribution to third parties and you may not modify any included 3rd party sound samples."
With respect to the Tiklpaks above, if you are wanting to create music libraries of any kind, then you would not be licenced to do that. Similarly, if any of the sound samples are used in isolation (i.e. not mixed against another sample playing at the same time), then you would not be licenced to do that.
If you also include other content in your mix then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content.
We cannot give any legal interpretations of the licence (*we are not lawyers*), but we hope the pointer helps. At the end of the day, you would need to comply with all the terms of the licenses and have a valid licenced version. If you do feel you need an interpretation you would need to ask a lawyer.
Of course not (but please note that Educational versions may not be used for commercial or business purposes)! However, please do ensure you comply with the licence terms for any Intermorphic Pak and/or 3rd party content you use in your recordings.
Yes, you can use our apps in live performances, provided you are doing the performance (i.e. you are present and interacting with the software) and you have a valid licenced version or active subscription. We have some specific wording to cater for that, generally under Clause 3.5 (see the EULA).
"You may NOT use the Software for any public performance, live broadcast or time delayed live broadcast unless you have purchased a valid licence to use the Software and, where you are not present and interacting with the Software and the Software is being used for commercial purposes, you have also purchased the additional valid relevant performance licences."
Our fora are where we share knowledge - we all try to help each other in this community. This is your #1 support route.
Not a member? You can still search and read posts, and it is easy to sign up if you do want to post a question or ask for help.
If you are having a problem subscribing to a forum, please contact us below.
We always love to hear from you, as we build our products for you!
Our fora are your main point of contact for any product support related questions and to submit bugs. We regularly monitor and contribute to our forums, so you can reach us in a more public manner there. However, if you do not want to join a forum to leave a bug report, then no worries: use one of the following contact mechanisms.
Community / Social Media:
We have the following online presences. Please do join us!
Use the form below to contact us with any order or sales queries, feedback, suggestions, testimonials etc. or if you just want to get in touch privately. Also use it to let us know of bug reports, errors and problems if you don't want to do it via the forum.
If you've submitted the contact form and feel you've not received a reply in a reasonable time, it could be:
We have not yet been able to reply
You've not provided a working email address
Our reply to you has bounced
Your mailbox is full
Our reply has gone in your spam folder etc.
Our contact form is not working (see below)
Because all the above can happen, we strongly suggest you also provide us an alternative email address (in the body of your comments).
If you had expected a reply and have still not heard from us, then please post a message to the relevant Intermorphic forum. We monitor these so will be able to reply to you there while we investigate where the issue lies.
If you have checked the Website Terms box and the contact form still is not working then as a last resort please email